Home Loan Specialist

It’s a fun and exciting time to grow your career with ING, and we are looking for a passionate and customer centric Home Loan Specialist to join our high performing Direct Mortgages Team.

As a Home Loan Specialist, you’ll be responsible for converting mortgage leads and referrals into applications while ensuring a smooth and efficient customer experience through to settlement. You’ll also be part of a fun and supportive team where we encourage collaboration and celebrate each other’s successes. Additionally, you’ll manage your own pipeline for success, and we’ll give you the leadership and coaching needed to make it happen.

Our Home Loan Specialists are required to participate in a rotating roster between the hours of 8am to 8pm and you will be required to work the occasional Saturday shift (once per month).

This is a permanent position based in Wyong.

What you’ll do

• Contact and update customers from initial call through to settlement.
• Drive growth in our Direct Mortgages portfolio.
• Determine and analyse product options in line with information gathered from customers.
• Establish and build a working relationship with your sales support teams and colleagues.
• Meet and achieve high levels of customer satisfaction measured in ‘Customer Experience’ Surveys.

What we’re looking for

• Previous experience in mortgages and/or a strong sales background would be ideal.
• A true self-starter with a can-do attitude and a desire to learn.
• Proven experience working to tight deadlines and meeting agreed KPIs.
• A customer centric mindset and a genuine passion to provide exceptional service.
• High attention to detail and the ability to manage multiple priorities effectively.
• Strong verbal and written communication.

About Us
At ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too. 

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer. 

We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered. 

We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.  

Sound like the kind of place you’d feel at home? We’d love to hear from you. 

(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.) 

Need more?
Contact Sabrina Huynh, Sabrina.huynh@ing.com

Applications close Wednesday, the 23rd of April.

Still in two minds?

At ING, we know that diversity drives innovation. Research reveals that 60% of women and underrepresented groups may pause at this stage, even after starting their application. Don’t miss out on the opportunity to bring your unique perspective to our team - submit your application today!

#LI-DNI