Central Local Major Incident Manager | Workplace Experience (Temporary 1y) @ING Bank

Discover ING Bank Romania

ING believes in a world where everyone has the right to grow and progress in their own way. We express this in our global tagline, “do your thing”. Perhaps more than in any other large company, we extend our belief in the power of autonomy to our own people. But there’s a catch. In return for great freedom, we expect people to do great things for our customers, our stakeholders, and ING at large.

To work here is to be surrounded by people who are energetic, ambitious, friendly and respectful: talented specialists who take the responsibility and autonomy to make great things happen. We stay curious, thrive on change, and seek new and better ways to make it happen. Active in Romania for more than 30 years, ING Bank pioneered and challenged the local banking industry. Technology and innovation are at the core of what we do, making our products relevant for our customers’ lives and businesses.

ING Bank Romania is the only bank with an organic growth within the top 10 local banks by assets, without acquisitions of client portfolios or other banks. ING Bank Romania is an universal bank with more than 1.8 million customers from three business segments: individuals (retail), SME and Mid-Corporate companies and Wholesale Banking.

Join us!

Mission

Are you a person who keeps a cool head when everything is on fire? Do you thrive in high-pressure environments where clear thinking and fast action matter? If yes – you might be the local Major Incident Manager we’re looking for.

Your mission will be to manage major incidents with speed, structure and confidence – minimising business impact while ensuring transparency, accountability and continuous improvement.

You will be part of a growing, collaborative and empowered team that supports the most important services of ING Romania.

Your day to day

• Coordinate real-time responses to major incidents across shared IT & business systems and services

• Steer virtual war rooms, bringing together IT & business colleagues

• Communicate clearly and confidently to technical and non-technical stakeholders

• Assess impact, monitor progress and ensure updates are delivered at the right cadence and level

• Document actions and timelines, throughout the life of the incident

• Facilitate post incident reviews, helping the organization learn, adapt and grow stronger

• Collaborate with team across infrastructure, cybersecurity and application support

What you bring to the team

• Education: Bachelor's or Master's degree in computer science, information systems, or a related discipline

• Experience: proven experience working in Incident Management operations

• A calm and structured approach to stresfull situations

• A passion for problem solving, service stability and communication

• Ability to work under pressure, adapt and make decisions with limited information

• Experience with ITIL framework is a big plus

• Familiarity with tools like ServiceNow, Azure DevOps, etc.

• We value analytical thinking and a continuous improvement mindset

What we offer

• Impactful work in a fun and collaborative environment

• Open-concept offices designed for both team work and relaxation

• Corporate events and social gatherings

• Hybrid way of working with flexible working schedule and short week options

• Monthly budget on Benefit platform

• Extra annual leave days depending on the total length of working experience

• Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms: ING Learning Centre, Udemy, Bookster, as well as through trainings and certifications

• Possibility to access Internal roles, International Short-Term Assignments or Long-Term Assignments

• Context to make an impact through Sustainability and Corporate Social Responsibility projects.