Product Manager | Payments Services @ ING Bank

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ING believes in a world where everyone has the right to grow and progress in their own way. We express this in our global tagline, “do your thing”. Perhaps more than in any other large company, we extend our belief in the power of autonomy to our own people. But there’s a catch. In return for great freedom, we expect people to do great things for our customers, our stakeholders, and ING at large.

To work here is to be surrounded by people who are energetic, ambitious, friendly and respectful: talented specialists who take the responsibility and autonomy to make great things happen. We stay curious, thrive on change, and seek new and better ways to make it happen. Active in Romania for more 30 years, ING Bank pioneered and challenged the local banking industry. Technology and innovation are at the core of what we do, making our products relevant for our customers’ lives and businesses.

ING Bank Romania is the only bank with an organic growth within the top 10 local banks by assets, without acquisitions of client portfolios or other banks. ING Bank Romania is an universal bank with more than 1.8 million customers from three business segments: individuals (retail), SME and Mid-Corporate companies and Wholesale Banking.

Join us!

Mission

Payments Tribe is looking for a Product Manager within Direct Debit & Debit Instruments squad to help the tribe deliver target product engines & improve product flows.

We are a very dedicated team which has the mission to bring new products and new features on existing products in order to give the best customer experience in payments ecosystem using agile methodology. In this respect, every team member is exposed to a variety of challenges, from technical solutions and design to improve the payments engines in order to stay in line with customers' expectations, processing speed, with regulation area which are changing very fast. That’s why we must design, implement and support new high quality enterprise software solutions which need to provide performance, availability and scalability but at the same time to offer integrity and confidentiality for our customers transactions.

In your day-to-day activities, you need to take a strategic view in all situations in order to continually improve the payments processing engines. You will need to understand and evaluate complex data models and develop functional and non-functional requirements in collaboration with product owner and your team.

Your day to day

• Developing the product vision and defining what to do to get there.
• Development & execution of the product roadmap.
• Managing the backlog; active contribution to all events of the spring by asking, answering & challenging.
• Clearly express the product backlog to the squad and maximize the work of Development team.
• Be a product expert & set new standards.
• Understanding the customers & stakeholders needs and actively propose actions to improveefficiency & cex.
• Follow & understand trends & market evolution.
• Actively initiate/propose changes – new products/features, new processes, new technologies in line with observed opportunities & market trends.
• Ensuring that business and IT understand and complement each other’s expertise.

What you bring to the team

• Minimum 3 years’ experience in the banking sector - relevant experience process improvement, payments & investigations, direct debit/debit instruments processing.
• Strong background on Issuing and Processing Debit Instruments
• Strong background on Direct Debit
• Team player: it is about the team; you trust others and can be trusted. You are committed to team goals and always have the right spirit.
• Analytical thinking, focus on quality (commitment to respect the standards of excellence), proactive attitude, determination and discipline, customer orientation, team spirit.
• Positive attitude, accountable and open minded to challenge the status quo.
• Strong focus on making things work.
• Excellent communication skills - ability to present formal /informal findings in a clearly defined and persuasive manner.
• You haveExcellent written and spoken English skills.

What we offer

• Impactful work in a fun and collaborative environment.
• Open-concept offices designed for both teamwork and relaxation.
• Corporate events and social gatherings.
• Hybrid way of working with flexible working schedule and short week options.
• Monthly budget on Benefit platform.
• Extra annual leave days depending on the total length of working experience.
• Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms: ING Learning Centre, Udemy, Bookster, as well as through trainings and certifications.
• Possibility to access Internal roles, International Short-Term Assignments or Long-Term Assignments.
• Context to make an impact through Sustainability and Corporate Social Responsibility projects.