KYC Quality Review

Key functional responsibilities

Quality Review

• Performing Quality Review on the CDD files:
• End to end CDD review: aimed at discovery of potential quality errors in CDD files in a population;
• Targeted review: to test for specific errors in completed CDD files;

• Analysing feedback on quality coming from Quality Assurance, Operational Compliance Dashboard, and other sources;
• Determining focus areas for Quality Review and research questions;
• Performing root cause analysis for the quality gaps, common errors identified;
• Maintaining regular working relations with Processing Unit contacts e.g. Leads, SMEs, Signatories, etc. to perform in-depth root cause analysis 
• Preparing reports on the outcome of analysis and ensuring feedback loop with the specific Processing Unit to agree on the outcomes;
• Proposing potential improvements, preventive and mitigating measures;
• Liaising with Global KYC end to end Pillar, WB CDD QC Lead on additional focus areas and improvement actions required;
• In some cases, validating closure of the improvement actions to confirm the structural fix has been applied;
• Organising lessons learnt and facilitating knowledge sharing sessions with Processing Units or the SME Community

Other

• Supporting with project management activities related to quality, reporting, maintaining the team SharePoint, forms and trackers.
• Creating and updating reporting for various Governance forums, updating of Quality Review workplace instructions whenever needed.
• Giving and asking for constructive feedback.
• Partnering with local organisations and Global KYC team to understand relevant regulatory requirements, quality opportunities, challenges, needs, gaps.