KYC Quality Review

REQ-10051389
18/08/2025
Know Your Customer Operations
Makati City, Philippines
ING Hubs

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Job Details

Key functional responsibilities

Quality Review

Performing Quality Review on the CDD files:
End to end CDD review: aimed at discovery of potential quality errors in CDD files in a population;
Targeted review: to test for specific errors in completed CDD files;

Analysing feedback on quality coming from Quality Assurance, Operational Compliance Dashboard, and other sources;
Determining focus areas for Quality Review and research questions;
Performing root cause analysis for the quality gaps, common errors identified;
Maintaining regular working relations with Processing Unit contacts e.g. Leads, SMEs, Signatories, etc. to perform in-depth root cause analysis
Preparing reports on the outcome of analysis and ensuring feedback loop with the specific Processing Unit to agree on the outcomes;
Proposing potential improvements, preventive and mitigating measures;
Liaising with Global KYC end to end Pillar, WB CDD QC Lead on additional focus areas and improvement actions required;
In some cases, validating closure of the improvement actions to confirm the structural fix has been applied;
Organising lessons learnt and facilitating knowledge sharing sessions with Processing Units or the SME Community

Other

Supporting with project management activities related to quality, reporting, maintaining the team SharePoint, forms and trackers.
Creating and updating reporting for various Governance forums, updating of Quality Review workplace instructions whenever needed.
Giving and asking for constructive feedback.
Partnering with local organisations and Global KYC team to understand relevant regulatory requirements, quality opportunities, challenges, needs, gaps.

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