Investment Operations / Middle-Office Manager

About position

Location: Warszawa, ul. Puławska 2

Employment type: contract of employment

General information:

We’re looking for an experienced professional to lead our end-to-end investment operations. This role ensures strong operational controls, high-quality data, and efficient support for portfolio management, trading, risk, and compliance. You’ll oversee a distributed model with onshore and offshore teams, align processes with global standards, and drive automation and continuous improvement. You’ll also be the main point of contact for custodians, depositaries, fund administrators, and regulators, while managing vendor relationships and system integrations.

Your main responsibilities

• lead the full investment operations function, including Data Management & IBOR maintenance, Trade Management & Asset Servicing, Reconciliation
• supervise onshore and offshore teams, ensuring clear roles, knowledge sharing, quality output, and SLA compliance
• manage vendor relationships and contracts (OMS platform provider, offshore service partners)
• develop and optimize the operating model and team structure
• define and implement KPIs, SLAs, and governance frameworks
• drive process improvements, automation, and operational efficiency
• provide operational input for system implementations, migrations, and integration projects

Our requirements

• 5+ years of experience in investment operations or middle-office within asset management, fund administration or custody
• higher education degree (Bachelor’s or Master’s)
• strong knowledge of:
• experience managing multidisciplinary teams (onshore/offshore)
• familiarity with regulatory frameworks (UCITS, AIFMD, EMIR, ESMA, KNF)
• practical experience with shared service delivery models and SLA/OLA management
• proven leadership skills and ability to build high-performing teams
• excellent communication skills and fluent English

Nice to Have

• knowledge of BlackRock Aladdin
• experience with OMS implementations and transition projects
• previous collaboration with offshore teams

Our offer

• We invest in development - we offer co-financing for training and courses as well as access to educational platforms: Udemy Business, e-Tutor, and an internal e-learning platform. We also offer development internships and consultations with career advisors.
• We care about health and safety - we offer a medical package and life insurance for you and your loved ones, access to the Mindgram platform with individual consultations with specialists and webinars. While working at ING, you have the opportunity to join the Employee Pension Program and the Oncological Prevention Program.
• In practice, work life balance means additional days off: "family day" (it's up to you how you use it), days off in the form of rewards and free hours for volunteering or health prevention.
• For parents, we have additional days of maternity and paternity leave and days off for child care, regardless of the limit used by the other parent.
• By joining us, you decide to work in a stable organization focused on comfortable working conditions with a Top Employer certificate. The future is our joint investment - together with ING you can get involved in any initiative supporting ESG and social responsibility.
• You decide what equipment you work with. We provide each employee with the necessary equipment for work, but if you want to work on a laptop or smartphone of your choice, which you will also use for your private purposes, we provide such an opportunity. We offer a refund and discount program on selected purchases.
• We celebrate together and get to know each other during team trips, family and sports events, such as Children's Day, Run Warsaw or sports tournaments.
• Green office spaces for work and meetings, as well as places to relax - all at your disposal.