Squad Lead - Backend

REQ-10055221
18/08/2025
IT Engineering
Taguig, Filipinas
ING Hubs

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Detalles del trabajo

Performs Quality Assurance (QA) checks, according to SLAs and in accordance with agreed sampling, Work Place Instructions (WPIs), documents and archives the QA outcome. Submits the report/outcome of QA (findings and recommendations or other) to the relevant stakeholders. Ensures monthly QA reporting to SLM. Attends validation meetings to consult the QA outcome, and attends the service review calls with relevant Central of Excellence (CoE) in respect to feedback on QA outcome if appropriate.
Provides regular and ad hoc feedback to relevant stakeholder to ensure overall improvement within the processing units. Through regular feedback, root cause analysis and via facilitating “lessons learned” and sets requirements for additional training as needed on knowledge gaps, new or changed systems, processes and regulations.
Employee analyses and assesses whether the relevant outcomes of processing unit fulfils the procedural and contextual correctness on the Risk Assessment/ Identification process and outcome. The responsibility is to evaluate the outcomes and advise on any discrepancies found.
Ensure operational processes respond to and fulfil client and organizational needs and result in increased value for the customer and increased efficiency (less costs for the organization).

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En ING queremos que las personas den lo mejor de sí mismas. Tenemos una cultura inclusiva donde todos pueden crecer y hacer la diferencia para nuestros clientes y la sociedad. Apoyamos siempre la diversidad, la igualdad y la inclusión. No toleramos ninguna forma de discriminación, ya sea por edad, género, identidad de género, cultura, experiencia, religión, raza, discapacidad, responsabilidades familiares, orientación sexual u otro motivo. Si necesitas ayuda o algún ajuste durante el proceso de selección o entrevista, ponte en contacto con el reclutador indicado en la oferta. Estaremos encantados de colaborar contigo para que todo sea justo y accesible. Haz clic aquí para saber más sobre nuestro compromiso con la diversidad y la inclusión