Analyst

REQ-10056652
18/08/2025
Customer Loyalty
Makati City, Filipinas
ING Hubs

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Detalles del trabajo

Operations Employee, who processes tasks related to the junior account openings for I) investment & II) variable savings products
Main tasks include:

Follow straightforward mandatory process steps to ensure that work is carried out to the required standards to protect the organization from risk. Escalate situations that deviate from the mandatory procedure.
Capture personal data of Junior applicant from application form (Name, address, birth date…)
Link Junior to legal representatives‘ data (if existing customers) or
Capture legal representatives personal data and link to Junior account
Check birth certificates, signatures and legitimation documents and WPHG declaration (IP only)
Activate savings product and if applicable investment product in IT system
Trigger delivery of mail containing relevant account opening documents & access data
Communicate with 2nd level support at ING Germany if customer documents are incomplete or in case of escalation need (TBC)

Required skills:
- Ability to work independently, systematically and diligently, and know when to ask for help
- Basic knowledge of simple office / operational systems (OKIS, DocING)
- German reading skills (IT systems in German, Application forms in German)
- English speaking / writing skills to communicate with 2nd level support at ING Germany

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En ING queremos que las personas den lo mejor de sí mismas. Tenemos una cultura inclusiva donde todos pueden crecer y hacer la diferencia para nuestros clientes y la sociedad. Apoyamos siempre la diversidad, la igualdad y la inclusión. No toleramos ninguna forma de discriminación, ya sea por edad, género, identidad de género, cultura, experiencia, religión, raza, discapacidad, responsabilidades familiares, orientación sexual u otro motivo. Si necesitas ayuda o algún ajuste durante el proceso de selección o entrevista, ponte en contacto con el reclutador indicado en la oferta. Estaremos encantados de colaborar contigo para que todo sea justo y accesible. Haz clic aquí para saber más sobre nuestro compromiso con la diversidad y la inclusión