Circle Lead - Contact Center and Chat Support

REQ-10066318
18/08/2025
Customer Loyalty
Makati City, Filipinas
ING Hubs

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Detalles del trabajo

Leads a Circle mostly consisting of customer loyalty teams (CLTs) and takes responsibility to facilitate the division of work volume (and customer/ product groups) over the CLTs
Setting up new retail banking operational processes and services while adapting operating models and organization design as the business matures
Ensures a deepening of the relevant field of knowledge and of expertise within the Circle to offer customers the very best services possible
Motivates team members who are part of self-steering teams to support employees in achieving their ambitions
Coach, mentor, motivate, challenge, develop and recognize CLTs on a continuous basis
Enables an inclusive Orange Behavior culture where everyone gives their best to the organization, in line with One Agile Way of Working
Fosters collaboration within the CLTs and with the different stakeholders. Plays a key role to help others to understand and build their influence within a network.
Understands and consistently applies Step Up Performance Management (planning, coaching, review, and appraisals) and has continuous conversations with direct reports
Knows how to have the right people at the right time at the right place, which means anticipating on the attrition
Knows how to deal with escalations for complex and high-risk issues. Advises strategic management on measures/solutions. Provides permanent solutions.
Drives the circle achieve key performance targets

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En ING queremos que las personas den lo mejor de sí mismas. Tenemos una cultura inclusiva donde todos pueden crecer y hacer la diferencia para nuestros clientes y la sociedad. Apoyamos siempre la diversidad, la igualdad y la inclusión. No toleramos ninguna forma de discriminación, ya sea por edad, género, identidad de género, cultura, experiencia, religión, raza, discapacidad, responsabilidades familiares, orientación sexual u otro motivo. Si necesitas ayuda o algún ajuste durante el proceso de selección o entrevista, ponte en contacto con el reclutador indicado en la oferta. Estaremos encantados de colaborar contigo para que todo sea justo y accesible. Haz clic aquí para saber más sobre nuestro compromiso con la diversidad y la inclusión