Customer Loyalty Expert

REQ-10093741
22/04/2025
Customer Loyalty
Milán, Italia
ING Bank

Aplicar

The Customer Loyalty Team Officer is responsible for managing and resolving customer complaints in a timely and efficient manner. This role involves investigating complaints, liaising with relevant departments, and ensuring customer satisfaction while adhering to the bank's policies and procedures.

Key Responsibilities:

Complaint Handling: Receive, log, and investigate customer complaints.
Resolution: Work with relevant departments to resolve complaints and provide appropriate solutions.
Communication: Maintain clear and professional communication with customers throughout the complaint resolution process.
Documentation: Keep accurate records of complaints and resolutions, ensuring compliance with regulatory requirements.
Reporting: Prepare regular reports on complaint trends and outcomes for management review.
Customer Service: Provide excellent customer service and ensure a positive experience for all customers.
Policy Adherence: Ensure all complaint handling procedures comply with the bank's policies and regulatory requirements.

Education: Bachelor's degree in Business Administration, Finance, or a related field.
Experience: Minimum of 2 years of experience in customer service or complaint handling, preferably in the banking sector.
Skills: Strong communication and interpersonal skills, problem-solving abilities, attention to detail, and proficiency in MS Office.
Attributes: Empathetic, patient, and able to handle stressful situations calmly and professionally.

Aplicar

Your place of work Explore the area

Questions? Just ask
Elena Salvi

Ask by email

Aplicar

En ING queremos que las personas den lo mejor de sí mismas. Tenemos una cultura inclusiva donde todos pueden crecer y hacer la diferencia para nuestros clientes y la sociedad. Apoyamos siempre la diversidad, la igualdad y la inclusión. No toleramos ninguna forma de discriminación, ya sea por edad, género, identidad de género, cultura, experiencia, religión, raza, discapacidad, responsabilidades familiares, orientación sexual u otro motivo. Si necesitas ayuda o algún ajuste durante el proceso de selección o entrevista, ponte en contacto con el reclutador indicado en la oferta. Estaremos encantados de colaborar contigo para que todo sea justo y accesible. Haz clic aquí para saber más sobre nuestro compromiso con la diversidad y la inclusión