Senior Business Analyst - Core Banking

At ING Australia, you will have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you.

The Senior Business Analyst is a member of a squad within the Core Banking Program at ING to define and execute on the Business Design and Strategy for the Program to deliver on intended program outcomes. This role will reside in the Business Design Stream of the Core Banking Program, which is responsible for the overall scope and benefits of the Program, covering all areas of the end-to-end process across origination and account servicing.

In this position you will have the opportunity to work on a large-scale transformative program and be responsible for ensuring business requirements are clearly interpreted into language that is easily understood by both a business and technical audience.

What You’ll Do

• Clearly define and document requirements that support business objectives

• Work with Service Designers, Customer Journey Experts and Product Owners to ensure requirements are ready for development teams

• Liaise with vendors and internal technical SMEs to ensure that requirements can be delivered in line with time and cost constraints

• Define requirements to enable business processes and validate with business stakeholders

• Assist various business units with respect to product/system/process queries

What We’re Looking For

• Experience working on large-scale Core Banking Transformation or Lending Transformation programs

• 6+years’ experience as a Senior Business Analyst – process analysis, requirements and detailed functional design in Banking is preferred.

• Strong understanding of key lending / mortgage processes, systems and tools from an origination (Application, Decisioning, Collateral, Settlement & Commissions) and/or servicing perspective (In-Life Account Maintenance, Payments, Correspondence, Finance & Reporting)

• Experience working in an Agile environment. Participated in the creation of project artefacts and participated in all agile ceremonies

• Ability to define business processes that need to be developed or automated to allow the use of the new or updated systems to be used by the business

• Experience reviewing proposed technical solutions and validate solution fit to business requirements

What’s in it for you?

• Drop everything and learn with over 16,000 professional and personal development courses to choose from

• Discounted ING Health Insurance

• An additional Rest Day to support your wellbeing

• An IMPACT Day to volunteer on approved sustainability activity

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.  

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.  

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. And because we want you to shine, let us know if you need any adjustments to the recruitment process by emailing Mia Annamalai at mia.annamalai@ing.com.

We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. Sound like your kind of vibe. We can’t wait to hear from you!  

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)  

Applications closes on 26th June 2026.