Customer Journey Expert

REQ-10109697
02/03/2026
Customer Journey
Amsterdam, Pays-Bas
€3.339,44 - €5.526,17
ING Bank

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Customer Journey Expert – Channel Management

Tribe: Channel Experience NL Product: Digital Channels NL

We’re looking for a hands-on Customer Journey Expert to raise and safeguard the quality of our digital channels (app & web). You’ll help set the bar for content quality, QA & controls, and smooth, reliable app releases.

What you’ll do

Drive quality assurance and control activities across journeys and features.
Improve copy quality and language consistency (EN/NL) across app and web.
Contact teams and CJE’s throughout the NL-organization to follow-up on quality issues
Support the QA squad and the Last Mile team with app release planning, testing, coordination and communications.
Orchestrate operational tasks around release management and lead/coordinate regression testing and defect triage.

What you bring

Orange Code mindset: take it on and make it happen; proactive, practical, precise; strong eye for detail.
Working knowledge of Bloomreach and Adobe (e.g., Analytics/AEM).
Familiarity with the ING app and website and how content/UX changes land across channels.
Bonus: experience with mobile/web delivery and release notes/tooling (e.g., Azure DevOps).
Experience with mobile app ecosystems, quality assurance, release processes or digital channel ownership is a strong plus.
Affinity with ING’s digital channels landscape, including OneApp NL, OneWeb NL and the supporting squads.
Fluent in English and Dutch, both spoken and written.

What we offer

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at Benefits in the Netherlands.

The benefits of working with us at ING include:

A salary tailored to your qualities and experience
25-28 vacation days depending on contract
Pension scheme
13th month salary
Individual Savings Contribution (BIS), 3.5% of your gross annual salary
8% Holiday payment
Hybrid working to blend home working for focus and office working for collaboration and co-creation
Personal growth and challenging work with endless possibilities
An informal working environment with innovative colleagues

About ING

With around 60,000 employees serving more than 38 million customers in over 40 countries, there’s no shortage of opportunities for people with initiative who want to make a difference. We hire smart people like you for your potential, not your past. Our biggest expectation? Stay curious. Keep learning. Take on more responsibility. In return, we’ll help you grow into an even better version of yourself. Join us and apply today!

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Questions? Just ask
Neivin Kachkal

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Chez ING, nous voulons libérer tout le potential de nos collaborateurs, grâce notamment à une culture inclusive où tout le monde peut se développer et avoir un impact sur nos clients et sur la société. Nous veillons à ce que la diversité, l'équité et l'inclusion soient prioritaires. En tant qu'employeur souscrivant au principe de l'égalité des chances, nous ne tolérons aucune forme de discrimination, qu’elle soit liée à l'âge, au sexe, à l'identité sexuelle, à l'origine culturelle, à l'expérience, à la religion, à la race, à l'origine ethnique, au handicap, aux responsabilités familiales, à l'orientation sexuelle, à l'origine sociale ou à tout autre statut protégé par la législation. Si vous avez besoin d'aide lors du processus de candidature et/ou d'entretien, veuillez contacter le (la) recruteur(se) du poste concerné. Nous serons heureux de vous accompagner pour garantir un processus équitable et accessible. Apprenez-en plus sur notre engagement en faveur de la diversité, de l’inclusion et de l’appartenance.