Intern - Enterprise Service Management

Intern – Enterprise Service Management
Part-time | Amsterdam

You will be assisting in onboarding the various business process into ING’s Enterprise Service Management platform. This will be an opportunity for you to learn the various business processes within the company via requirements gathering, process mapping, and conversion to technical stories that the engineers to work on. You will also be assisting in communicating the achievements of the department to the wider organization to highlight our achievements in improving people’s work. If you love working with both people, technology, and is interested in knowing how it’s like to work in a very multi-cultural workplace as a stepping stone for your future career, then we’re looking for you!

The team
We are Enterprise Service Management, a department within Corporate Technology/People & Hubs responsible for managing the ServiceNow GLITS platform and scaling it as a global tool. We provide a workflow and automation solution towards employees & various business domains to help them make their work flow and allow them greater focus to do the things that really matter for the bank and its customers.

Roles and responsibilities
We are seeking an intern to help in supporting our delivering our workflow solutions and various communication activities.

• Creating process maps to understand how the various business process works.
• Documenting business requirements gathered from business stakeholders.
• Communicating the achievements of the ESM chapter to the wider ING community.

How to succeed
We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

• You are a bachelor or master student in ICT or related studies.
• You love connecting with different experts, IT professionals, and other professionals.
• You have a keen interest on learning about business process, and the technologies that drive them.
• You are independent, ambitious, and result-driven.
• You are pragmatic, proactive, and enjoy coming up with new ideas.
• You are fluent in English.

Rewards and benefits

This is a great opportunity to train with highly skilled people who are experts in their field. You’ll do a lot and learn a lot – not only about your specialist area and the bank, but also about yourself and whether this type of environment is right for you.

You’ll also benefit from:

• Internship allowance of 700 EUR based on a 36-hour work week

• Your own work laptop

• Hybrid working to blend home working for focus and office working for collaboration and co-creation

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

During the duration of your internship at ING, it is mandatory to be enrolled at a Dutch university (or EU-university for EU passport holders).

Questions?
Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.

About our internships

Every year, more than 350 students join our internship program. While there are no guarantees about your future, many of our former interns move into a permanent role or onto our International Talent Programme (traineeship).

Whatever happens, an internship at ING is the ideal opportunity to meet a wide variety of people, to build up your own network, and to learn about many different aspects of banking – put simply, it’s a great start to your career.