Product Owner - Payments & Settlement Services

CTO Payments & Settlement Services (PSS) is looking for a Customer Journey Expert in the role of Product Owner to strengthen the Payments Order Management capabilities in ING. ING’s PSS is dedicated to develop and expand ING’s state of the art payments platforms and settlements services. PSS focusses on delivering payments and settlement services, meeting the expectations of ING’s business lines and beyond, whilst ensuring the basics: safe, secure, compliant, and reliable. The PSS is an independent unit within ING’s CTO domain, reporting directly into ING’s Chief Technology Officer.

Your new role

Your role will be fully focused on order management area, The Product Owner will be responsible for the order management functions when onboarding payment services into the PSS target solutions. The services include all SEPA products as well as International Payments. The Product Owner translates the impact of new payment regulations or market standards into requirements and solutions.

As a Customer Journey Expert you will be working with a strong focus on fulfilling the role of a Product Owner/Squad Master for one or more squads in the area of Payments Order management. You will join our business squad, a team of CJE’s responsible for managing our end-to-end services in Order management, responsible for all the service Baseline and Change activities.

Your key responsibilities will be:

• Translate the purpose, the why, your business & product knowledge to the squad(s).

• Work with your squad(s) on a daily basis when needed to optimize the sprint outcome.

• Improve the squad’s predictability, optimize the squad’s velocity and safeguard the squad’s well-being.

• Closely collaborate with other Customer Journey Experts and Product Owners in the area and Tribes translating the voice of the customer, business and IT needs into requirements supporting value-based delivery.

• Support your Product Lead (PL) in the responsibility to manage the overall product backlog & priorities in the Order Management Area in PSS.

• Drive the Quarterly Business Review (QBR) to help define product developments for the products and applications in your scope.

• Apply your experience in supporting to build and manage the products with an end-to-end mindset, including the needed COPAF (non-IT) design and implementation of business operations and services.

• Together with your local or international co-located squad(s) you manage the Product Backlog.

Do you regonise yourself in the following?

• You have talent for taking it on and making it happen, enthusiasm for helping others to be successful and known for always being a step ahead. In other words, you strive to bring fresh ideas to life, embrace challenges in a fast changing and complex environment.

• You are naturally a collaborative person who listens and invests in others to achieve common goals.

• You love to challenge the status quo and are eager to propose creative solutions to problems.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself. 

Furthermore:

• You bring expertise in the area of payments initiation, payments Order management, experienced in determining different payment products and understanding product characteristics.

• You are a skilled and Certified Product Owner with proven experience with the Agile way of working in the role of a Product Owner. Experience in scaled agile and multiple DevOps teams working together is a pre.

Rewards & benefits 

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here.  

The benefits of working with us at ING include: 

• A salary tailored to your qualities and experience

• 12-month contract with view to extend

• 36 or 40 hour workweek

• Individual leave: 24+2 individual holiday days based on 36 hr workweek

• Diversity leave: 3 days per year (1,5 paid, 1,5 unpaid)

• CSR days: up to 2 days per year to actively engage in society by volunteering

• 13th month salary

• 8% Holiday payment

• Individual Savings Contribution (BIS), 3.5% of your gross annual salary

• Mobility card

• Attractive pension scheme

• Hybrid working to blend home working for focus and office working for collaboration and co-creation

Want to apply directly?

Upload your CV and motivation letter by clicking the “Apply” button. 

Please note, multiple interview steps involving various business stakeholders will be part of the selection process.

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today!