Chapter Lead ServiceNow

At ING we value and support our employees before recruiting external talent. If you think this vacancy is the right next step in your ING career, we’d encourage you to apply. Should you have questions about the vacancy or need to hear more before you feel you can apply. Please do not hesitate to reach out to the responsible recruiter.

Tribe Resilience, IT Risk & Security is a tribe within Engineering and Reliability enabling ING to enhance reliability, quality and efficiency in the Software Development Life Cycle through practices and tools, which are embedded in the One Engineering System. SRE and Engineering Excellence drives a culture of engineering excellence - grow craftsmanship, be a magnet to attract and retain engineering talent and enable engineers to solve business problems.

The team

The Area IT Ops Enablement is part of the Tribe Resilience, IT Risk & Security and responsible for delivering the Global ServiceNow services to the IT Community within ING. We have 6 squads responsible for the ServiceNow modules, like ITSM, ITOM, SPM, GRC and SecOps (and related infrastructure). We are globally staffed over The Netherlands, Poland, India and Philippines.

Roles and responsibilities

We are looking for a Chapter Lead who is an experienced ServiceNow Engineer with people management skills. As a Chapter Lead, you will dedicate 50% of your time to this engineering role within a squad. The remaining 50% will be focused on enhancing expertise within your chapter, mentoring chapter members, and collaborating with peers to tackle challenges and improve overall performance. You will also co-create the Area vision and ensure effective resource allocation for squads.

Your chapter consists of approximately 8–10 Engineers, who have the focus on automation, simplification and standardization.

You will become the Chapter Lead of the Engineers reporting in the Dutch organization.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

• Minimum 7 years of proven experience in ServiceNow development.
• ServiceNow Certified Application Developer (CAD).
• ServiceNow Certified Implementation Specialist ITSM/GRC.
• Minimum 7 years of experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS etc).
• Experience with CI/CD (Azure DevOps) and automatic testing (ATF).
• Experience with Kafka Messaging.
• Excellent team player in an international team, quality focused, service oriented, eager to learn.
• You are able to discuss with your stakeholders and product owner about features and stories and can translate these into software with real business value.
• Strong analytical skills.
• You are able to lead and inspire a group of senior engineers on subject matter.
• Excellent oral and written English skills, Dutch is a pre.

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions: https://www.ing.jobs/netherlands/Why-ING/benefits.htm

The benefits of working with us at ING include:

• 25–28 vacation days depending on contract
• Pension scheme
• 13th month salary
• 8% Holiday payment
• Hybrid working
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues

About us

Curious about how ING empowers people and businesses to move forward? Discover what we do and what we can offer you: https://www.ing.jobs/netherlands/Why-ING.htm

Questions?

Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.

Please note, multiple interview steps involving various business stakeholders will be part of the selection process.