Fraud Alert Specialist

REQ-10102155
05/10/2025
Fraud Management
Bruxelles, Belgique
ING Bank

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A day in the life of a Fraud Analyst

Analyzing incoming alerts to identify potential fraud and take measures to stop the bleeding.
Handling fraud cases that were reported digitally or via call.
Utilizing various fraud detection tools and techniques to identify fraud.
Treating emails from internal (KYC, A&S, Complaints, DBPI, Branches...) as well as external (Merchants, Other Financial Institutions, the Police, customers…) stakeholders.
Chatting with customers and answering general and advice questions.
Actively working together with Fraud Prevention, Fraud Detection and Fraud Investigation to build a securer banking environment for our customers, create opportunities to improve processes and a safer society for everyone.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you will stay curious. Keep learning. Take on responsibility. In return, we will back you to develop into an even more awesome version of yourself.

Effective communication skills in French, Dutch, and English. Level B1 in EACH language is the minimum requirement.
Able to work MON-FRI between 8:00 and 22:00 in weekly changing shifts, and sometimes on SAT.
Strong analytical skills and a drive to dig deep into cases to find and stop fraud.
An empathic and understanding personality that listens to clients and understands what the fraud victim is going through, yet assertive enough to deal with fraudsters and mules as well.
A can-do and hands-on mentality. A great mindset is everything, we will teach you the necessary Fraud knowledge.

As a Fraud Analyst you will have the opportunity to:

Become a Subject Matter Expert in Fraud and to grow within Fraud Operations
Or to move on in our Tribe and to become a Fraud Investigator, a Fraud CJE or work on Fraud Awareness
You will be fully trained in Fraud Operations and receive regular training in assertiveness, cybersecurity, and financial crime.

The team

Fraud Operations is one Operations team, led by three circle leads, Olivier Lambert, Caro Neuckermans and Isabelle Brees. The operations team functions as one, regardless of the circle lead. You will be part of a team of +35 Fraud analysts who will help you to succeed. We have a strong fraud fighting culture and we always put the customer first. We are proud of the impact that we have on our customers and on ING Bank. We are determined to fight fraud every day and in every way we can, to guarantee a securer banking environment for our customers and a safer society for everyone. Together we are stronger against Fraud!

Would you like to get to know the department better? Book a coffee with the hiring manager, a team member, or the recruiter. In a second phase you could get to know the job content better via My Job Your Job.

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Questions? Just ask
Sofie VAN DEN BOSSCHE

Ask by email

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Chez ING, nous voulons libérer tout le potential de nos collaborateurs, grâce notamment à une culture inclusive où tout le monde peut se développer et avoir un impact sur nos clients et sur la société. Nous veillons à ce que la diversité, l'équité et l'inclusion soient prioritaires. En tant qu'employeur souscrivant au principe de l'égalité des chances, nous ne tolérons aucune forme de discrimination, qu’elle soit liée à l'âge, au sexe, à l'identité sexuelle, à l'origine culturelle, à l'expérience, à la religion, à la race, à l'origine ethnique, au handicap, aux responsabilités familiales, à l'orientation sexuelle, à l'origine sociale ou à tout autre statut protégé par la législation. Si vous avez besoin d'aide lors du processus de candidature et/ou d'entretien, veuillez contacter le (la) recruteur(se) du poste concerné. Nous serons heureux de vous accompagner pour garantir un processus équitable et accessible. Apprenez-en plus sur notre engagement en faveur de la diversité, de l’inclusion et de l’appartenance.