Customer Journey Expert - Fraud & Cyber Security

REQ-10093103
02/04/2025
Customer Journey
Bruxelles, Belgique
ING Bank

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Your key responsibilities

You build and continuously improve end2end customer or employee journeys related to (Strong) Customer Authentication, digital electronic signatures, and other fraud related user journeys.
You coordinate all involved stakeholders and development teams, cross-Tribe and cross-border, to ensure a smooth roll-out of the user journeys.
You safeguard the quality of new user journeys before they go live and maintaining the quality of existing user journeys.
You ensure that risks are pro-actively identified and risk mitigating actions are implemented within the agreed timelines.
You collect insights from customers & colleagues, and you follow trends on the market to design and implement new user journeys.
You participate actively and take initiatives to improve the collaboration between senior management, global and local experts.
You leverage the way of working based on your knowledge of the Fraud Prevention IT architecture landscape.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

As a customer journey expert in the Fraud & Cyber Security Tribe you will also need to:

Have an academic degree
Have at least 5 years relevant work experience in IT project management, requirements analysis and user experience design
Have excellent problem solving and analytical skills
Have proven planning and organisational skills
Are able to report in a transparent and concise manner towards senior and executive stakeholders.
Are data fluent
Are fluent in English (written & oral)
Have an entrepreneurial attitude, allowing you to work autonomously and take initiative
Are passionate by innovation and digitalisation
Are eager to learn and understand about the mechanisms of fraud

As a Customer Journey Expert - Fraud Change Delivery, you will have the opportunity to:

A clear purpose, a unique offer and a range of flexible compensation and other benefits:

Personal growth & challenging work with endless opportunities to realise your ambitions
An informal, dynamic environment with innovative colleagues supporting your endeavours
A progressive and agile way of working, where new ideas are valued ahead of convention

A hybrid way of working

We give the autonomy to our employees to let them organize their work in a flexible way that suits best for them while ensuring business continuity, customer service and employee wellbeing.
challenging projects & a steep learning curve
working in an international environment

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Questions? Just ask
Karima FARES

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Chez ING, nous voulons libérer tout le potential de nos collaborateurs, grâce notamment à une culture inclusive où tout le monde peut se développer et avoir un impact sur nos clients et sur la société. Nous veillons à ce que la diversité, l'équité et l'inclusion soient prioritaires. En tant qu'employeur souscrivant au principe de l'égalité des chances, nous ne tolérons aucune forme de discrimination, qu’elle soit liée à l'âge, au sexe, à l'identité sexuelle, à l'origine culturelle, à l'expérience, à la religion, à la race, à l'origine ethnique, au handicap, aux responsabilités familiales, à l'orientation sexuelle, à l'origine sociale ou à tout autre statut protégé par la législation. Si vous avez besoin d'aide lors du processus de candidature et/ou d'entretien, veuillez contacter le (la) recruteur(se) du poste concerné. Nous serons heureux de vous accompagner pour garantir un processus équitable et accessible. Apprenez-en plus sur notre engagement en faveur de la diversité, de l’inclusion et de l’appartenance.