Customer Journey Expert - Product Management III

REQ-10105730
10/12/2025
Customer Journey
Bruxelles, Belgique
ING Bank

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Ready for Your Next Challenge? Join Us as a Digital Customer Journey Expert for Private Individual Onboarding!

Location: Brussels (Marnix or CSM building)
Work Schedule: Full-time | Up to 50% remote
Job Level: 16
Hiring Manager: Arnaud Schreuer
Team: Sphinx Squad – Private Individual Onboarding

Are you passionate about customer experience and obsessed with data?

Do you have a natural affinity with technology and love collaborating with many different teams?
If yes, this role is made for you!

Why This Role Is Exciting

You’ll shape the future of digital onboarding for ING’s retail clients.
You’ll work at the intersection of customer experience, data analytics, and technology.
You’ll collaborate with dynamic squads and multiple stakeholders across the bank.
You’ll have a direct impact on one of ING’s strategic priorities: seamless, mobile-first onboarding.

Your Mission

As a Digital Customer Journey Expert, you will:

Design and optimize customer-centric onboarding journeys.
Use data insights and dashboards to drive decisions and measure success.
Bridge business and IT, ensuring smooth delivery of digital solutions.
Document processes, manage dependencies, and perform end-to-end testing.

What We’re Looking For

Must-Haves:

CX mindset and passion for customer experience.
Data-driven approach and strong analytical skills.
Ability to create and interpret dashboards.
Knowledge of IT landscape and understanding business-to-IT complexities
Familiarity with ING back-office applications (Easyweb/Onepam).
Excellent stakeholder management and communication skills.

Nice-to-Haves:

Experience with Adobe Analytics and tagging measurement plans.
Testing capabilities and project management experience.
Knowledge of onboarding processes (customer data, KYC, product opening).

What’s In It for You

Be part of a strategic transformation in digital banking.
Work in a fast-evolving, innovative environment.
Grow your skills in data, tech, and customer experience.
Expand your internal network and collaborate across departments.
Contribute to ING’s mobile-led and growth strategy and make a real impact.

Curious? Motivated? Ready to make things happen?
👉 Apply now and help us create the dream onboarding journey for our customers!

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Questions? Just ask
ING Recruitment team

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Chez ING, nous voulons libérer tout le potential de nos collaborateurs, grâce notamment à une culture inclusive où tout le monde peut se développer et avoir un impact sur nos clients et sur la société. Nous veillons à ce que la diversité, l'équité et l'inclusion soient prioritaires. En tant qu'employeur souscrivant au principe de l'égalité des chances, nous ne tolérons aucune forme de discrimination, qu’elle soit liée à l'âge, au sexe, à l'identité sexuelle, à l'origine culturelle, à l'expérience, à la religion, à la race, à l'origine ethnique, au handicap, aux responsabilités familiales, à l'orientation sexuelle, à l'origine sociale ou à tout autre statut protégé par la législation. Si vous avez besoin d'aide lors du processus de candidature et/ou d'entretien, veuillez contacter le (la) recruteur(se) du poste concerné. Nous serons heureux de vous accompagner pour garantir un processus équitable et accessible. Apprenez-en plus sur notre engagement en faveur de la diversité, de l’inclusion et de l’appartenance.