Squad master / Sr. CJE SEPA & manual payments

REQ-10112029
08/04/2026
Customer Journey
Bruxelles, Belgique
ING Bank

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As a Squad Master/ CJE being part of the Payments Tribe - Payments, it is your responsibility to ensure that the customer experience is smart, personalized and seamless with digital and user friendly processes taking all requirements and hazards into consideration.

The Payments Tribe is composed of 3 domain areas: Payments, Cards and Cash. The vacancy is at Payments side and covers several products like SEPA Credit Transfers and Direct Debits, Manual initiated payments, ….

We are looking for a squad master/.CJE joining the squad who is responsible for the SEPA Direct Debits, manual payments and Risk based assignments.

We are looking for a colleague with a talent for taking it on and making ithappen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

As a Squad master / Sr. CJE you are / have:

Proven planning & organizational skills
An outspoken interest in Risk related topics.
Able to work in an autonomous way, to take initiative and to take decisions
Making things happen thanks to your ‘can do’ attitude
Driven and customer focused
Loving to collaborate with people and be able to motivate, empower, challenge and stimulate them
Strong analytical and investigation skills
Data and process modelling skills
Capable of acquiring a good functional understanding of automated processes and computer systems
Able to understand the bigger picture
Able of coordinating changes with several intervening parties
Have outstanding communication skills
Passionate about innovation and new market trends
Have a product vision and demonstrate it
Problem solving mindset
Keen to learn fast
Fluent in English and Dutch or French
Master degree with a minimum of 5 years relevant experience
Experience in the Payments domain is a plus

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Questions? Just ask
Anna Biriukova

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