Second Line Defense - Senior Analyst

As a Non-Financial Risk Specialist within the Second Line Monitoring Team, you will be part of the ING Global ORM Center (IGOC), a group under the Second Line of Defense and which functionally reports to Corporate Operational Risk Management (CORM).

The main duties/responsibilities for this role include, but are not limited to, the following:

• Planning and coordinating second line monitoring activities for key control activities performed by ING entities worldwide;
• Preparing the annual monitoring plan;
• Challenging and monitoring the setup, execution, and quality of Controls and Key Control Testing (KCT) throughout the year (Generic, Product and SOX controls);
• Examining the KCT document and independently testing the controls, if required;
• Challenging and approving the First Line of Defense evaluation and sign-off;
• Contributing or participating in the initiatives driven by IGOC;
• Providing advice, guidance, and support regarding remediation actions for identified key control deficiencies
• Assessing the completeness and monitoring the data quality in iRisk, as part of the approval of the local (ERM) Risk and Control Log
• Registering the independent monitoring activities results in iRisk.

This role is within IBSS Manila and is part of a group of Operational Risk Officers dedicated to support the global Operational Risk Management functions on various risk management related activities to ensure that non-financial risk is adequately managed. The risk management activities may include data deep-dives, policy writing and review, thematic reviews of control gaps, audit issues, incidents.

The role is also expected to contribute to a wide range of strategic priorities and projects within IBSS Manila, and these may include (but not limited to) operational excellence initiatives, agile improvements, and capacity maximization activities.

Job Level Description:

Employees in this level provide detailed and comprehensive support/expertise to a specific area of the business by taking on responsibility for tasks of an organizational, process or operational nature. Requires in-depth experience and an advanced proficiency knowledge level in several aspects of a process. Provides detailed and comprehensive support/expertise to 1 or more areas of business by taking on and being responsible for associated organizational/operational/process management tasks. Delivers, within a broad and integrated environment, high-quality (custom) solutions for the processing of standard products/files. Is considered a specialist in a number of processes/products (high risk related) and usually works on a day-to-day basis in an environment of a medium level of complexity with minimal supervision. Has basic knowledge of the latest developments in the internal market and integrates this knowledge into day-to-day activities. Reports deviations to the appropriate person/body. Understands the mission and vision of the company and has the ability to integrate this in day-to-day activities or as input for projects. Acts in line with ING rules and policies.

Main Tasks / Important Responsibilities and Results

• Ensure knowledge of banking products and operational processes.

• Ensure knowledge of banking products and operational processes is captured and documented in work instructions and procedures.

• Ensure knowledge transfer to new staff and provide guidance and feedback.  .

• Solve problems and act as point of escalation for complex and high risk issues/exceptions and decide upon measures/solutions.

• Monitor performance and identify cause/effect relationships.

• Manage quality checks. Understand service level agreements and ensure service delivery is compliant with the agreed/developed SLA’s.

• Identify improvement areas and develop practical improvement solutions for existing processes/procedures/work instructions, technology and organization.

• Provide input to projects based on own expertise (content/process driven) and monitor the impact of the project on the operational execution.

• Implement process/technology/organization improvements and ensure proper understanding by involved parties.

Work Experience:

• 3-5 years prior expertise in the financial services industry;
• University degree (accounting qualification is an advantage, but applicants with degrees in other disciplines are welcome to apply). ​
• Solid experience in key control monitoring or audit as well as international exposure is an advantage;
• Proven knowledge and expertise in business fields such as operational risk; audit and compliance will be a plus;
• Experienced in conceptualizing and/or implementing process improvements and managing small to medium scale projects
• Independent and self-organizing, but also a team player with strong interpersonal skills who is able to operate in a diversified and multicultural work environment
• Able to adapt to a matrix organization (functional and local reporting lines)
• Flexible in taking on various responsibilities (not limited to risk management) and in adjusting to strategic business changes and/or operational practices
• Strong and effective communication skills – fluent in written and spoken English;
• Excellent analytical skills as well as a keen eye for detail;
• Willing to travel internationally, if needed.