Team Lead

Job Overview

A Team Lead manages a team of talented engineers to deliver high quality software solutions and services. A Team Lead is responsible for teams of engineers across different technology skills. They ensure all projects are delivered to the highest standard with outstanding stakeholder service. They ensure all team members are productive, achieving set goals and advancing technically.

Our Team Leads believe in servant-leadership. They empower their team, encourage growth, and embrace failure. They lead by example; understand strength comes in unity and leadership begins in the trenches.

Team Leads are expected to continue to write code, develop software, whether it be for tooling, for automation, code refactoring or for application development.

Team Leads report to an IT Area Lead, to whom they will provide regular reports on the teams’ achievements, challenges, and recommended solutions. Team Leads partner with Product Owners and Customer Journey Experts to own and plan the backlog and adapt to changes in priorities, requirements, and velocity in an agile environment. They work with Architects and Tech Leads to ensure best practices are implemented and followed, and to improve our engineering tools and practices.

Key Responsibilities

• Direct manager for a team of engineers across different technology skills.
• Setting team objectives and conducting Performance Evaluation. Provide regular performance feedback and conduct career planning with staff. Takes appropriate corrective action as needed to promote optimal employee performance. Mentoring and coaching of engineers.
• Recruitment (on/off boarding), hiring, and training of new talent.
• Support interactions with customers and development team to gather and define requirements.
• Accountable for the delivery of high quality software solutions, services and the support of such solutions and applications (i.e. Build and Run). Ensure the team consistently ships high quality code.
• Build strong partnerships with business, operations, infrastructure and other key stakeholder groups.
• Analyze risks, issues and other data in supporting teams reaching actionable decisions. Create and manage plans to mitigate risks for all projects in your teams.
• Ensure the team focuses on removing bottlenecks, improving system performance, and optimizing reliability and maintainability.
• Drive cross-team collaboration.
• Maintains and manages team, customer, and vendor relationships that drive business results.

Key Capabilities/Experience

• Excellent Stakeholder Management.
• Possesses strong management and leadership skills including, but not limited to, innovation, communication, ability to influence, strategic thinking and planning.
• Strong interpersonal and written and verbal communication skills.
• Ability to deal with ambiguity and changing business priorities and new requirements.
• Professional maturity and responsibility. A Chapter Lead is expected to take ownership of issues and work with others to resolve them.
• Strong ability to help a team in all facets of the delivery cycle from analysis of requirements, design, development through implementation.

Minimum Qualifications

• Proven experience and expertise in delivering high quality enterprise applications.
• Self-motivated, able to work independently and thrive in a fast-paced, multi-tasking, high productivity environment.
• Action-oriented, decisive approach to work required, with the willingness to take a hands-on role to ensure deliverables are met on time.
• Strong innovation, influencing, negotiating skills, and strategic agility.
• Demonstrates independent thinking and decision-making abilities.
• Experienced in the use of metrics to drive decision making and process change.
• Proven ability to manage competing priorities in a fast-paced environment.
• In depth knowledge of industry standard best practices, development lifecycle processes and methodologies. Experience using agile methodology is a plus.