Senior ServiceNow Engineer

REQ-10089613
08/02/2025
IT Engineering
Katowice, Pologne

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Job Description

We are looking for you, if you have:

at least 5 years of experience in ServiceNow development, administration, and architecture,
certification in ServiceNow System Administrator or Application Developer or Implementation Specialist,
strong knowledge of web technologies, such as JavaScript, HTML, CSS, REST, SOAP, etc.,
good understanding of ITIL processes and ServiceNow modules (for example ITSM, ITOM, HRSD, Custom Applications),
good command of English, both written and spoken,
growth mindset, a customer focus, and a collaborative attitude,
lot of experience with automated testing,
proficiency in pipeline based deployments.

You'll get extra points for:

scripting and programming in other languages,
knowledge of HR systems and regulations,
speak fluent English,
experience with Virtual Agent,
experience with Flow Designer and its related features.

Your responsibilities:

developing and configuring ServiceNow applications and modules according to business requirements and best practices,
integrating ServiceNow with other systems and platforms using APIs, web services, and orchestration,
troubleshooting and resolving issues related to ServiceNow functionality, performance, and security,
supporting and enhancing existing ServiceNow applications and integrations,
collaborating with other developers, product owners, testers, and stakeholders to deliver high-quality solutions,
keeping up to date with the latest ServiceNow features and trends.

Information about squad:

You will join one of the squads, developing and administering ServiceNow platform within ING Group.

Team’s primary task is to develop and maintain ServiceNow instance within Enterprise System Management scope, according to customer needs and ING regulations & practices (compliance, agile way of working, etc).

The squad is led by a business Product Owner who gives the autonomy to engineers to manage and implement technical tasks according to the product backlog items specification.

The role naming convention in the global ING job architecture will be “Engineer IV”

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Chez ING, nous voulons libérer tout le potential de nos collaborateurs, grâce notamment à une culture inclusive où tout le monde peut se développer et avoir un impact sur nos clients et sur la société. Nous veillons à ce que la diversité, l'équité et l'inclusion soient prioritaires. En tant qu'employeur souscrivant au principe de l'égalité des chances, nous ne tolérons aucune forme de discrimination, qu’elle soit liée à l'âge, au sexe, à l'identité sexuelle, à l'origine culturelle, à l'expérience, à la religion, à la race, à l'origine ethnique, au handicap, aux responsabilités familiales, à l'orientation sexuelle, à l'origine sociale ou à tout autre statut protégé par la législation. Si vous avez besoin d'aide lors du processus de candidature et/ou d'entretien, veuillez contacter le (la) recruteur(se) du poste concerné. Nous serons heureux de vous accompagner pour garantir un processus équitable et accessible. Apprenez-en plus sur notre engagement en faveur de la diversité, de l’inclusion et de l’appartenance.