IT Area Lead One Support Line Area

ING Hubs Poland is hiring!

We are looking for you, if You:

• possess a technical educational background, such as a degree in Information Technology, Engineering, or a related field.
• bring over 10 years of experience across diverse technology domains, with at least 7 years in leadership roles within complex IT environments.
• demonstrate a proven track record of successful end-to-end IT platform/process delivery and maintenance, including effective stakeholder management.
• exhibit strong communication and influencing skills, with the ability to engage and inspire teams throughout transformation journeys. Value good relations with stakeholders and build them with a long-term perspective in mind.
• act as an ambassador and Management Team representative in shaping and implementing organizational and culture changes stemming from functional and local initiatives.
• show strong initiative, able to work independently and collaboratively within the Management Team, and thrive in fast-paced, constantly evolving environment.
• have mastery of the English language, both written and spoken.
• are open for travel internationally.

You'll get extra points if You:

• are a passionate “tech evangelist”, with a comprehensive understanding of current market trends, modern work methodologies, and frameworks.
• actively contribute to cultivating a high-performing Engineering culture, fostering collaboration and continuous improvement.
• bring forward innovative Learning & Development initiatives that enhance team members’ career growth and professional development.
• excel at empowering multidisciplinary and diverse teams to operate autonomously and creatively, encouraging accountability and out-of-the-box thinking.

Your responsibilities:

Global Leadership of OneSupportLine Services:

Accountability for the end-to-end delivery of OneSupportLine services across GMCR, GDS, GNOC, and IT Operations in the US, EMEA, and APAC regions. Ensuring rapid and coordinated response to global incidents through standardized processes and seamless collaboration. Driving the consolidation of local "tech desks" into a unified global support model. Overseeing infrastructure integration and unlocking economies of scale through harmonized service delivery and shared capabilities.

Organizational Scope & Oversight:

Managing a large-scale organization with approximately 130 (hierarchically) direct and indirect reports, including functional oversight of teams based in the Netherlands. Responsible for strategic direction, performance, and operational excellence across the area.

Information about the team:

The OneSupportLine Area is a key part of ING's global IT organization, focused on delivering seamless and efficient support experiences across the enterprise. We are looking for a pragmatic, hands-on, delivery-oriented Leader, with an Engineering background.

The role naming convention in the global ING job architecture will be “IT Area Lead II”