INTERNSHIP - Client Services - Wholesale Banking

REQ-10095598
07/05/2025
Trainee
Luxembourg, Luxembourg
ING Bank

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ING Luxembourg Wholesale Banking Department is looking for a Client Services Intern. The internship will start at the beginning of June 2025 and will last at least 6 months.

Your Mission:

The Wholesale Banking department is responsible for managing and developing relationships with corporate clients (Real Estate, Large Corporate, Financial Institutions and Institutional Clients). It offers them financial solutions based on the entire range of services offered by the ING Group.

As a Financial Institutions Intern or as a Real Estate, Large Corporate Intern, your main tasks will be to:
•   Manage a portfolio of clients in collaboration with the Account Managers
•   Actively participate in the achievement of the department's commercial objectives
•   Identify sales-leads and develop cross-selling of products such as electronic banking, foreign exchange, etc
•   Ensure the day-to-day banking follow-up of clients by providing daily support to the teams in charge of relations (analysis, data management, client events, research, manage the entry into relations with new clients, follow up on payments, respond to clients' expectations and needs via telephone and email

• Work on KYC (Know Your Customer) and administrative matters as such collecting and analyzing forms, following-up with the clients the administrative requests, creating reports, etc

Your profile:

Competencies / Behaviour:
•   Good team spirit and commercial sense
•   High level of communication
•   Real interest in the world of financial institutions and corporates
•   Autonomy and proactivity
•   Proficiency in computer and office automation tools, in particular Word, Excel, Outlook, Internet and PowerPoint

Experience:
• Studies in Economics/ Finance or Customer Relationship Management
• A first experience in the financial sector will be considered an asset

Languages:
• Fluency in French and in English is mandatory

Your working environment:

ING's mission is to give everyone the means to stay one step ahead in life and in business. This mission guides us in everything we do.

With more than 1,000 employees in the Grand Duchy and combining our local presence with the strength of a solid multinational like ING, we offer our customers, both individuals and businesses, a wide range of solutions through the channel of their choice.

Present in over 40 countries, ING is a global bank with a strong European base and 53,000 employees serving around 38.4 million customers.

We firmly believe that the role of a financial institution is to support and promote economic, social and environmental progress while generating healthy returns for its shareholders.

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Questions? Just ask
Inès Laghouati

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Chez ING, nous voulons libérer tout le potential de nos collaborateurs, grâce notamment à une culture inclusive où tout le monde peut se développer et avoir un impact sur nos clients et sur la société. Nous veillons à ce que la diversité, l'équité et l'inclusion soient prioritaires. En tant qu'employeur souscrivant au principe de l'égalité des chances, nous ne tolérons aucune forme de discrimination, qu’elle soit liée à l'âge, au sexe, à l'identité sexuelle, à l'origine culturelle, à l'expérience, à la religion, à la race, à l'origine ethnique, au handicap, aux responsabilités familiales, à l'orientation sexuelle, à l'origine sociale ou à tout autre statut protégé par la législation. Si vous avez besoin d'aide lors du processus de candidature et/ou d'entretien, veuillez contacter le (la) recruteur(se) du poste concerné. Nous serons heureux de vous accompagner pour garantir un processus équitable et accessible. Apprenez-en plus sur notre engagement en faveur de la diversité, de l’inclusion et de l’appartenance.