Fraud Lead

REQ-10096804
03/06/2025
Fraud Management
Makati City, Philippines
ING Hubs

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As lead for Anti-Fraud Hub team, you are expected to perform the following in support of the process and the team:

1. Guides the team in the following:

a. Monitoring and detection of possible fraudulent transactions and performing related fraud operations tasks within SLA.

b. Fraud investigations

c. Preparing investigation, regulatory and other reports within SLA.

2. Reviews/approves reports (e.g., alerts, investigations, fraud losses and other statistics, recommended process/system enhancements, management reports. other issues/concerns) and communicates them to senior management and stakeholders.

3. Prepares the individual performance targets and Key Performance Indicators (KPI) and evaluates the performance of team members

4. Approves card or account blocking when necessary

5. Conducts regular team meetings and coaching

6. Provides/supports adequate training for team members

7. Coordinates with legal and law enforcements when necessary

8. Performs other functions assigned by senior management

You are also expected to perform and manifest these leadership traits:

Developing high – performing teams and empowering teams to act autonomously and holding them accountable.
Making decisions for the good of the business and the people
Having strong communication skills and (international) stakeholder management skills
(Complex) Project Management and with a proven track record in continuous improvement and change management
Being able to display flexibility to teams and adapt plan, approach and behavior to the different needs, cultures and situations.
Steering on output through others
Managing multiple business partners and used to work with tight deadlines.
Being result-driven and being able to push things forward in a persistent way.
Being well organized, pro-active and hands-on to deliver high quality output and services.
Being analytical, autonomous, adaptive, and flexible to turn problems into workable solutions.
Having exposure with communicating with stakeholders with different cultural backgrounds
Having proven verbal and written communication skills in English.

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ING Recruitment team

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Chez ING, nous voulons libérer tout le potential de nos collaborateurs, grâce notamment à une culture inclusive où tout le monde peut se développer et avoir un impact sur nos clients et sur la société. Nous veillons à ce que la diversité, l'équité et l'inclusion soient prioritaires. En tant qu'employeur souscrivant au principe de l'égalité des chances, nous ne tolérons aucune forme de discrimination, qu’elle soit liée à l'âge, au sexe, à l'identité sexuelle, à l'origine culturelle, à l'expérience, à la religion, à la race, à l'origine ethnique, au handicap, aux responsabilités familiales, à l'orientation sexuelle, à l'origine sociale ou à tout autre statut protégé par la législation. Si vous avez besoin d'aide lors du processus de candidature et/ou d'entretien, veuillez contacter le (la) recruteur(se) du poste concerné. Nous serons heureux de vous accompagner pour garantir un processus équitable et accessible. Apprenez-en plus sur notre engagement en faveur de la diversité, de l’inclusion et de l’appartenance.