Specialist - NL Cards Disputes

REQ-10095456
13/05/2025
Customer Loyalty
Makati City, Philippines
ING Hubs

Apply now

Background on what ING is about:

ING Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. Working for ING Hubs PH means working with the most diverse workforce and where no challenge is the same.

At ING our purpose is to empower people to stay a step ahead in life and business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them.

ING is changing what banking is. For you, that means plenty of opportunities for personal growth in a continuously evolving environment. If this is the environment you thrive in, then apply and join us in changing the future of banking!

Job Overview

Cards Dispute Customer Loyalty Member (Subject Matter Expert/Senior Specialist) is responsible for handling of dispute requests from ING customers. They assess the customer’s request for correctness and completeness, and analyze the data provided if they are eligible for compensation according to the strict procedures.

Key Responsibilities

Receives and checks completion of requirements prior dispute/chargeback processing.
Determine whether the customer is eligible for the compensation.
Monitors dispute response, thoroughly validates correctness of dispute response/ representment from acquiring banks, determines disposition and coordinates case feedback and resolution to pertinent units.
You should be able to recognize and handle fraud claims (return).
Actively initiates, contributes and supervises improvement processes within the team.
You will monitor and control quantity and quality of work in your own CLT.
You should be able to handle complex cases and will be a sparring partner for stakeholders.

Apply now

Questions? Just ask
ING Recruitment team

Ask by email

Apply now

Chez ING, nous voulons libérer tout le potential de nos collaborateurs, grâce notamment à une culture inclusive où tout le monde peut se développer et avoir un impact sur nos clients et sur la société. Nous veillons à ce que la diversité, l'équité et l'inclusion soient prioritaires. En tant qu'employeur souscrivant au principe de l'égalité des chances, nous ne tolérons aucune forme de discrimination, qu’elle soit liée à l'âge, au sexe, à l'identité sexuelle, à l'origine culturelle, à l'expérience, à la religion, à la race, à l'origine ethnique, au handicap, aux responsabilités familiales, à l'orientation sexuelle, à l'origine sociale ou à tout autre statut protégé par la législation. Si vous avez besoin d'aide lors du processus de candidature et/ou d'entretien, veuillez contacter le (la) recruteur(se) du poste concerné. Nous serons heureux de vous accompagner pour garantir un processus équitable et accessible. Apprenez-en plus sur notre engagement en faveur de la diversité, de l’inclusion et de l’appartenance.