KYC Client Outreach Analyst

REQ-10068003
18/08/2025
Know Your Customer Operations
Hong Kong
ING Bank

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Détails du poste

KYC Client Outreach Analyst

As part of a global KYC Enhancement Programme, ING Wholesale Banking is looking for experienced KYC Client Outreach Analysts to be responsible for Client Outreach and KYC processing within the KYC-domain for Asia Pacific.

Role Summary

KYC Client Outreach function is responsible for supporting Know Your Customer (KYC) execution in accordance with ING compliance policies and procedures. The role plays an important part as liaison between stakeholder groups involved in the delivery of KYC processes, including Customer Domain Units (CDUs), front office, compliance and operational groups across the organisation. An Outreach analyst within the team will be responsible for engaging with internal and external stakeholders on a daily basis and ensuring the uninterrupted flow of communications between parties. An analyst will ensure that all required documents and data from clients is collected and stored in Vantage and as such delivered to the CDU for further processing. This is for both existing and new clients.

Duties and responsibilities

Liaise with internal and external stakeholders on a daily basis (CDUs, front office, compliance, CoE, clients)
Ensure that all required documents and data from clients is collected and stored in Vantage and as such delivered to the CDU for further processing in line with regulatory and internal ING requirements, including FATCA, CRS, ESR (Environmental and Social Responsibility).
Understand and confidently communicate the KYC requirements to internal and external stakeholders
Support and educate clients on KYC initiatives of the bank and general KYC/AML requirements
Acquire and maintain accurate KYC documentation
Validate provided documentation for reasonableness and completeness
Ensure high quality customer experience
Monitoring and supervision of KYC control environment

What are the skill and qualification requirements of the role?

Minimum 2 years’ experience in KYC/AML in a client facing environment is preferred
Highly analytical person with ability to recognise important information and identify risks
Strong organisational skills with excellent attention to detail
Ability to deliver to a high standard under pressure and short deadlines
Ability to multitask and manage a high number of priorities
Good knowledge of MS office package (Word, Excel, Powerpoint)
Fluency in English and Chinese (Putonghua and Cantonese) both verbal and written
Working knowledge with Vantage could be a benefit

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Questions? Just ask
Lowoz Tekaly

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