TM Quality Review Specialist

We are looking for you if:

• You have minimum 5-10 years of total work experience with a minimum of 36 months experience in TM investigations, preferably in reputable financial services organizations.
• You have at least 6 months experience conducting Quality Reviews is preferred (but not required).
• You have expert understanding of how money laundering, terrorist financing and tax evasion are executed, why, the differences between them and their impacts.
• You have expert skills in conducting effective TM investigations, including in data and transaction analysis, research and documentation.
• You have developed understanding of the global financial system and banking as well as the regulatory environment and the impacts of non-compliance. 
• You complete tasks and achieves results in an efficient, timely and high-quality manner, with a focus on execution and delivery of targets and KPIs,
• You show openness to change and altering behaviours in order to work effectively when faced with new information, a changing situation and/or environment
• You have an ability to identify problems, analysing key information and making connections, in order to find appropriate solutions
• You are fluent in English, reading and writing.

Your responsibilities:

• Performing Quality Review on TM investigations
• Explorative review: aimed at discovery of potential quality deficiencies in TM investigation in a population;
• Targeted review: to look for specific gaps in TM investigations;
• Analysing feedback on quality coming from Quality Assurance, Operational Compliance Dashboard, and other sources;
• Determining focus areas for Quality Review and TM process opportunities;
• Performing root cause analysis for the quality gaps, common errors identified and proposing potential improvements, preventive and mitigating measures;
• Maintaining regular working relations with Processing Unit contacts e.g. Leads, SMEs, etc. to perform in-depth root cause analysis 
• Preparing reports on the outcome of analysis and ensuring feedback loop with the specific Processing Unit to agree on the outcomes;
• Organising lessons learnt and facilitating knowledge sharing sessions with Processing Units or the SME Community.
• Supporting with project management activities related to quality, reporting, maintaining the team SharePoint, forms and trackers.
• Creating and updating reporting for various Governance forums, updating of Quality Review workplace instructions whenever needed.
• Giving and asking for constructive feedback.
• Partnering with local organisations and Global teams to understand relevant regulatory requirements, quality opportunities, challenges, needs, gaps.

Information about the squad:

We are looking for specialists to support quality activities for Correspondent Banking, Lookback execution, Poland and Netherlands Retail Process. The mission of Quality Management in the 1stLine of Defence is to ensure sustainable quality of TM investigation process, as well as its consistency and efficiency. This is achieved by the performance of objective assessment to determine how accurately the investigation fulfils the relevant requirements and addresses potential FEC risks related to customer’s transactional activity. The Team heavily contributes to continuously improving TM expertise within the area through knowledge sharing, SME guidance, trainings, cooperation on process opportunities and automation, as well as process design improvements including procedural updates. QM team does this in close cooperation with many partners across various ING locations including TM Operations, 2LoD QA, country stakeholders and experts, etc.