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Analyst

  • REQ-10096793
  • 02/06/2025
  • Customer Loyalty
  • Makati City, Filipine
  • ING Hubs


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  • You are responsible for execution and follow up of several important Collections processes like management of Bankruptcy files, selling of debts, denunciation, write-off, closing of accounts.

  • You can trigger the sending of reminder and notice letters to the clients.

  • You are in contact with Brussels central team and work together with the Collections officers and other parties (curator...) to manage the client cases.

  • You manage the Collections Mailbox, read, and reply to emails, when necessary, based on the processes that are in your scope.

  • You analyze the cases and investigate (you will have access to several banking application) to have a proper view on the client’s status. You base your decisions on your analysis.

  • You are also responsible for the administrative follow-up of the file.

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