Analyst

REQ-10096793
02/06/2025
Customer Loyalty
Makati City, Philippines
ING Hubs

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You are responsible for execution and follow up of several important Collections processes like management of Bankruptcy files, selling of debts, denunciation, write-off, closing of accounts.

You can trigger the sending of reminder and notice letters to the clients.

You are in contact with Brussels central team and work together with the Collections officers and other parties (curator...) to manage the client cases.

You manage the Collections Mailbox, read, and reply to emails, when necessary, based on the processes that are in your scope.

You analyze the cases and investigate (you will have access to several banking application) to have a proper view on the client’s status. You base your decisions on your analysis.

You are also responsible for the administrative follow-up of the file.

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ING’s vision is to unlock our people’s full potential through our inclusive culture where everyone has the opportunity to develop and have impact for our customers and society. To achieve this vision, our policies support diversity, equity, and inclusion. As an equal opportunity employer, we do not tolerate discrimination of any kind with regard to age, gender, gender identity, cultural background, experience, religion, race, ethnicity, disability, family responsibilities, sexual orientation, social origin, or any other status protected by applicable law. If you require any assistance or if we can accommodate you in any way when participating in our application and/or interview process, please email the recruiting contact listed for the relevant position. We will be happy to work with you to ensure a fair and accessible process. Read more about our commitment to diversity, inclusion and belonging here.