Customer Journey Expert

REQ-10054871
18/08/2025
Customer Journey
Makati City, Filipinas
ING Hubs

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Detalles del trabajo

As a Customer Journey Expert, you are responsible for constantly improving the customer experience for CoorpID users. You innovate by converting client insights, market insights and data analyses into improved and new features for CoorpID. Working end-to-end, you will translate these insights into improved and new functionality requirements which the development team can pick up. You are therefore also responsible for the “what” side of change. That is, for analysing, detailing and documenting requirements. In a typical project in your role you dive into the KYC journeys of banks and corporate clients of CoorpID and listen to their feedback over the full customer journey. You subsequently analyze and evaluate their experiences. As soon as you understand the pain points you re-design an improved process and pilot it. Initiating new perspectives and detailing out new innovative (digital) concepts is therefore greatly appreciated. You will be part of the product development team and will work closely with our designers, the Business Development team, and IT Platform team.

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En ING queremos que las personas den lo mejor de sí mismas. Tenemos una cultura inclusiva donde todos pueden crecer y hacer la diferencia para nuestros clientes y la sociedad. Apoyamos siempre la diversidad, la igualdad y la inclusión. No toleramos ninguna forma de discriminación, ya sea por edad, género, identidad de género, cultura, experiencia, religión, raza, discapacidad, responsabilidades familiares, orientación sexual u otro motivo. Si necesitas ayuda o algún ajuste durante el proceso de selección o entrevista, ponte en contacto con el reclutador indicado en la oferta. Estaremos encantados de colaborar contigo para que todo sea justo y accesible. Haz clic aquí para saber más sobre nuestro compromiso con la diversidad y la inclusión