COO Academy Manila: FCFP Learning Lead

REQ-10088916
30/01/2025
Financial Crime & Fraud Prevention Process Design
Makati City, Philippines

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Working with various stakeholders and utilizing your strong understanding of Financial Crime, the CDD strategy and global way of working, complemented with learning capabilities building.

Leading a FCFP Academy team that:
- Provides FCFP training for ING Hub Philippines as well as for other ING Hub locations and countries/globally, in person (where possible) and remotely. This also might include training of Front Office staff, depending on their role in the FCFP process.
- Defines global FCFP onboarding, training, route to competence, certification, and ongoing continuous development standards following COO Academy frameworks and standards
- Designs and develops training programmes, training materials and delivery mechanisms, including remote training.
- Implements training standards and processes in Hub
Supporting/Covering any training and development related initiatives on site including Managers and staff skills and competencies development
Covering training initiatives execution control and completion reporting to the local Managers
Managing local training budget including guidance, coordination, and reporting
Contributing to the COO Academy for global content creation for multiple learning modalities and primarily focused on online/VILT CDD content creation
Driving local project specific content creation for the HUBS
Participating in projects and initiatives with Global FCFP (Academy) community
Ensuring to bring in L&D expertise and alignment with Hub HR.
Being on top of innovative learning solutions and the need of the clients; Know what is ongoing and upcoming in the industry, assess new learning methodologies, and align with the local needs
Working as one team with other Global FCFP Training Leads ING Hub and Global COO Academy – FCFP Lead.

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