Digital Business Consultant-1

ING WB CTO – Digital Business Consultant

What are we looking for?

A digitally savvy, delivery and customer obsessed business consultant, who embraces change in a fast-paced, dynamic and international environment. You’ll act as ‘Digital’ point of contact to Product Domains (including business, Ops & IT) and FO/sales to support planning, ambition-setting, design, business case development and decision making for complex cross-domain challenges to ensure they touch upon and are in line with the digital ambition.

Context – Wholesale Banking strategy

Our Wholesale Banking growth strategy is to provide a differentiating banking experience and partner with corporate clients and financial institutions who are on-board for a sustainable, long-term relationship - who look beyond numbers and have a bigger, longer-term vision. With this we remain at the forefront of evolving trends that shape the banking industry, especially in this rapidly evolving economic landscape.

Our ‘ING difference’ strengths offer particular value to clients in three key areas:

our global reach, with local experts - no matter where our clients are in the world, our network of experts offers them a seamless local experience with a global view. our sector expertise - we know our stuff and our clients trust us to deliver tailored solutions to meet their needs. our focus on sustainability - we’re not just green thought leaders, we actually work hand-in-hand with our clients to address some of the most pressing issues in the world today.

We can only deliver this value to our clients if we deliver a superior customer and employee experience throughout the entire ING journey. Therefore, it’s now time to grow ‘The Digital Differentiator’, not as a goal, but as one of the key enablers of the ‘ING Difference’.

As the world is changing fast, we need to keep up with changing customer expectations. What they expect to experience today, is not what they expect tomorrow and beyond. One thing is certain, customers are expecting a seamless digital delivery of our products and services, and they will increasingly do so - digital capabilities are considered as one of the key factors in making banking decisions. This is exactly why ‘Seamless digital delivery’ is one of the “must-win battles” as defined in our Wholesale Banking Growth Strategy and why we have embarked on our digital transformation.

Context – Chief Transformation Office: Leading the Digital Transformation

To manage and accelerate this growth strategy a new business unit ‘Chief Transformation Office’ has been created in 2022 to accelerate the pace to define & integrate a digital strategy with clear transformations goals. The Wholesale Banking Chief Transformation Officer reports to the WB CEO and leads and accelerates change in the following key areas:

Leading the (Digital) Transformation to improve the experience of our colleagues and our customers and future proof our organization. Manage run and change portfolio to prioritize for maximal value and increase agility of cross domain delivery Measure product performance, and related product management and development Create horizontal alignment in product governance for consistent product management Executing an effective originate to distribute strategy to optimize our capital allocation. Centralize and manage client data in order to realize a single customer view and strong data management capabilities Manage cross-domain regulatory delivery to improve regulatory readiness and related reporting.

The WB CTO team currently is comprised of around 200 colleagues and brings together a range of roles related to digitalization, change, regulation, customer data and capital deployment represented in three pillars: Distribution (Capital and Liquidity Expertise Centre), Digital (Digital, Omnichannel & Corporate Customer Data Management) and Delivery (Transformation Management, Regulatory Lead)

Your role and work environment

As part of WB CTO, the Global Digital team is pivotal in realizing the target digital delivery and improving customer and employee experience. The team is fully dedicated to setting the WB digital strategy, redirecting where needed based on market- and internal developments, pushing for strong prioritization and commitment throughout the organization, and ensuring that our delivery efforts bring the value we target for. The Digital team consists of experts in three focus areas: Digital strategy & execution, FinTech expertise & development and the CoE Customer Experience.

Within Digital strategy & execution the main focus areas for the Digital Business Consultant are steering, prioritizing and optimizing ING WB Digital Change portfolio by managing and executing deepdive analysis on digital initiatives as part of the Dynamic Plan or new (inflow) towards change. Key is identifying critical paths, track and define interdependencies, risks and financials. Set guidelines and boundaries, in line with the Digital Ambition, towards the WB organization, implement a focus of creating business and customer value throughout WB and prepare for decision-making of complex cross-domain topics. With a broad ING WB scope you will improve efficiency and effectiveness, quality and time, customer and employee satisfaction and business value. With a constant eye for external trends and developments, and an eagerness to learn from innovators and Fintechs the Digital Business Consultant knows how to make smart use of 3rd party solutions to accelerate delivery and boost customer experience.

To be successful it is imperative that you will not be “managing the process” from the sidelines; you’ll need to work closely with and in the delivery organization, facilitate conflict and impediment resolution and lead deep dives on content topics that might hamper delivery of the digital transformation roadmap. The digital Business Consultant will work closely with the wider CTO transformation team and delivery organizations to ensure strong execution and delivery towards the designed target. By aligning with delivery Product Tribes, CCDM, Omni Channel, COO and Tech you’ll ensure constant delivery of E2E journeys, the required Tech foundation and related generic components. You will be based in Amsterdam and report to the Global Head of Digital.

Your key responsibilities

• Contribute to creating the digital vision and strategy and related roadmap for ING WB
• Advise and steer on digital initiatives to ensure they:
  • align with digital strategy
  • meet digital best-practices, design principles and digital templates
  • contain the same level of granularity
  • focus on right drivers of value
  • take account of key risks and interdependencies with the right mitigations in place
  • realise synergies with other digital programmes (e.g. re-use common technology components)
• Apply codified approach to prioritise, pressure-test, and accelerate use cases
• Support the product tribes, CCDM, Omni Channel, COO and Tech in building financial business cases, including cost, revenue, and KPI benefits, and cost to deliver
• Describe per use case all features, providing detailed view of important KPIs and mapping of tech/data dependencies at feature level
• Stimulates development of execution ‘masterplan’ that optimizes use case delivery based on critical tech and data enablers
• Engage with senior business and IT leaders to understand long-term strategic challenges for the transformation to digital end-to-end processes. Actively help managing issues and impediments.
• Challenge and continuously keep track of external market/industry capabilities to fuel innovation in end-to-end processes
• Actively coach and encourage colleagues in their digital mindset and delivery capabilities, creating a safe environment to speak up and inspire colleagues.

We are looking for

A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are resilient and have the ability to navigate ambiguity. You are a naturally collaborative person who listens and invests in others to achieve common goals. You like to connect people and clear communication is a matter-of-course. You love to challenge the status quo and are eager to propose creative solutions to problems.

Besides the qualities that are described in the Orange Code, you are an inspiring, approachable person and pioneer of the cross-border culture. As a Digital Business Consultant you will also have:

• Minimum of seven years' industry or functional domain experience for example in the fields of: process management, consultancy or project/program management
• Experience in building and challenging financial business cases and roadmap development, risk and interdependency management in digital programs 
• Experience and knowledge regarding WBs products, channels, and data. Having experience with and knowledge of more than one product (Lending, FM, TS,) and/or Credit Risk is a strong plus.
• Experience in guiding and realising change in international roles with a strong focus on delivery through collaboration and the ability to bring people together to work towards the same goal
• Organisational sensitivity and being able to advise and challenge management and the organisation, promote knowledge-sharing & innovation and display cultural sensitivity
• Communicate effectively across all levels of the organisation from team level to C-level executives.
• Strong analytical capabilities, quantitative insights and problem-solving skills.
• To be curious, have a clear vision on digital transformation, continuously in touch with your (external) network, to stay informed of market and industry developments.
• A mindset of disruptive change and can advise on the benefits and efficiencies from embracing new approaches to digital transformation.
• A strong customer focus and are eager to continuously engage with customers and colleagues to actively incorporate their feedback.
• A solid understanding of ING’s strategy and WB’s customers, products, processes and tech architecture.
• You are a strong communicator and fluent in English (written and spoken).

Rewards & benefits 

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here.  

The benefits of working with us at ING include: 

• A salary tailored to your qualities and experience
• 36 or 40 hour workweek
• Individual leave: 24+2 individual holiday days based on 36 hr workweek
• Diversity leave: 3 days per year (1,5 paid, 1,5 unpaid)
• CSR days: up to 2 days per year to actively engage in society by volunteering
• 13th month salary
• 8% Holiday payment
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• Mobility card
• Attractive pension scheme
• Hybrid working to blend home working for focus and office working for collaboration and co-creation

Questions?

Contact the recruiter attached to the advertisement for more information. Want to apply directly? Please upload your CV and motivation letter by clicking the “Apply” button.

Please note, multiple interview steps involving various business stakeholders will be part of the selection process.

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today!