Formula Manager

For the Corporate Real Estate Management and Facility Services department, we are looking for a Formula Manager.

The team CREFS NL
The Centre of Expertise for Corporate Real Estate Management and Facility Services Netherlands (CREFS NL) is responsible for managing the real estate portfolio and related facility services for ING’s offices in the Netherlands. Our goal is to provide an inspiring and sustainable work environment that connects people, attracts talent, and contributes to the strength of our business units. By creating an environment that fosters a positive employee experience and by developing an attractive real estate portfolio, we deliver tangible value to our internal clients and the organization as a whole. To continue delivering value, we consistently invest in innovation, enabling us to stay ahead and operate in a lean, cost-conscious, and CO₂- and energy-efficient way. We create environments that are not only inspiring but also truly make a difference. We achieve this by placing sustainability and inclusivity at the heart of everything we do, enhancing the employee experience, and making ING’s brand identity tangible in every space.

What drives us is not only what we do, but also how we do it. We strive for control over quality, risks, and performance to stay in control, while building high-performing teams with colleagues in the right roles, equipped with the right expertise, and the opportunity to grow and thrive. We think and act with a long-term vision, make conscious decisions based on data and insights, and continuously develop our services with the user at the center. Our drive for development ensures that we keep learning, improving, and innovating.

We do this in close collaboration with our facility partner. Within an Integrated Facility Management (IFM) structure, the execution of facility services at the operational and tactical levels is outsourced. CREFS is responsible for the vision, policy, and the determination of the strategy and objectives for the real estate and facility services portfolio.

Formula Manager
As a Formula Manager, your key responsibility is to strategically develop, manage, and continuously improve ING’s workplace. You will shape an environment that is both functional and enjoyable, while operating within a cost-aware framework across regional and head offices in the Netherlands. You are actively involved in the new developments and are responsible for translating this into new concepts concerning not only the physical workplace but also the experience and the behavior that it involves.

Your key responsibilities
As a Formula Manager, you turn vision into realistic and inspiring concepts that enhance the way we work, collaborate, and connect:

• In your role as a concept developer and guardian, you ensure that this vision is consistently embedded in new initiatives, including those from Real Estate Management and Facility Services, and that solutions continue to evolve in line with changing needs, performance demands, regulations, and internal policies.

• You participate in housing and new building projects, defining the high-level user requirements, specifications for workplace solutions and acceptance criteria. You’ll safeguard the implementation of Orange Workplace and functional routing & design of the space.

• You act as the lead representative for CREFS NL in the Orange Workplace Refresh program, which marks the next phase in the evolution of ING’s office concept introduced in 2018. You are responsible to monitor and enhance the program.

• You contribute to the Planetary Health ambitions, define the sustainability roadmap on fit-out material, track progress and establish reporting.

• Together with Branding, you define the furniture (including fixed furniture) specifications in the branding guidelines and ensure that end-to-end furniture management is properly arranged. This includes setting up processes for procurement, storage, refurbishment, redeployment, sustainable disposal, tracking and the development of furniture passports.

• You are responsible for ensuring that ING’s branding is consistently reflected in the formula.

• You analyze customer satisfaction surveys related to Orange Workplace, define improvement actions where necessary, and implement them at existing locations. You present findings to stakeholders.

• You give input for CAPEX and OPEX budgets and generate correct budget estimates for projects.

• You manage various supplier contracts such as architect, workplace consultant, storage supplier etc.

• Take ownership of progress, monitor impact, and ensure that initiatives deliver value. At the same time, you support effective decision-making by providing clear insights, aligning stakeholders, and facilitating well-informed, timely choices that move the formula forward.

• Build strong stakeholder relationships by staying closely connected to business developments and understanding the evolving needs of employees. With a forward-looking mindset, you anticipate future requirements and plan ahead to ensure the formula remains relevant, impactful, and aligned with ING’s strategic direction.

• Manage a complex field of stakeholders and in particular manage various interests, and be able to explain and deliberate the necessity of the guidelines set by you as the leading expert.

• Have a strong track record in strategic thinking and innovation.

• Are proactive, analytical, and curious. You are always eager to explore new ideas and perspectives.

• Strive for quality. You set high standards for the quality of your work. You continuously develop your expertise and apply it effectively in your role.

Your work environment

• You will be part of the Corporate Real Estate Management team, consisting of 13 direct colleagues. In addition, you will work closely with HR, Wellbeing and Branding and Communications.

• You will report hierarchically to the Head of Corporate Real Estate for the Netherlands, your main base will be Amsterdam.

• We strive to work in a professional and collaborative environment, where adaptability and proactive communication are key to success. Continuous learning, creating value, and embracing differences are essential to how we work.

• We work with the ING Orange Code, a set of values and behaviors in which integrity comes first, and through which we make agreements that give substance to these principles.

How to succeed
We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself. As a Formula Manager you:

• Have a Master degree.

• Have strong communication and advisory skills, and are fluent in both Dutch and English, enabling you to engage effectively with stakeholders at all levels.

• 6+ years of relevant experience in formula management or a comparable role. This level of expertise is essential for success in this position.

• Are a team player and take ownership of your responsibilities. You collaborate effectively with others while also being confident in making independent decisions when needed.

• Bring a track record of successfully leading projects using structured approaches such as PRINCE2. We’re looking for someone who delivers with structure and impact.

• Bring a strong understanding of, or affinity with, Corporate Real Estate and Facility Services-related business or Hospitality Industry.

Rewards & benefits 

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here.  

The benefits of working with us at ING include: 

• A salary indication tailored to your qualities and experience within FS11 / GJA17

• Individual leave: 24+2 individual holiday days based on 36 hr workweek

• Diversity leave: 3 days per year (1,5 paid, 1,5 unpaid)

• CSR days: up to 2 days per year to actively engage in society by volunteering

• 13th month salary

• 8% Holiday payment

• Individual Savings Contribution (BIS), 3.5% of your gross annual salary

• Mobility card

• Attractive pension scheme

• Hybrid working to blend home working for focus and office working for collaboration and co-creation

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Curious about how ING empowers people and businesses to move forward? Discover what we do and what we can offer you.

Questions?
If you have any questions about the position, the team, or the organization, feel free to reach out to Annette Sibma (Head of Facility Services) via 06 - 20 93 63 28. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.

As we're currently in the summer holiday period, we'll start reviewing applications after August 18th.