Change Expert PMO KYC

Organizational context

Within Financial Crime Prevention (FCP) we see it as our purpose to stay ahead in preventing financial crime and to demonstrate our gatekeeper role to the financial system, covering the full scope of anti-money laundering and countering terrorist financing during the client life cycle. This includes customer onboarding, periodic and event driven reviews, name screening, pre-transaction screening and transaction monitoring.

By providing policies, standards, process design, tooling and operational delivery the FCP organisation contributes to our societal role as gatekeeper to safeguard our financial infrastructure against financial crime.

Our strategic direction brings our network together across 4 streams: Scalable operations, Strong technology, Smart processes & Skilled workforce. All streams are interconnected to support strategy implementation.

The department’s aim is to become an intelligence-led organization that uses data, information, and insights to make informed decisions, improving both the employee & customer experience.

To support the abovementioned, the objectives of the FCP PMO | Cockpit are:

• A common FCP Strategy & shared bigger picture ensuring a clear link with the Global FCP Strategy and overall Strategy ING Belgium.
• Translating the Belgian FCP Strategy into execution initiatives and KPIs
• Transparency and visibility with regards to key milestones and performance
• Successful road management and program execution
• Project management methodology & advise: Setting standards focussing on efficiency, consistency & proactivity and increase project management craftmanship
• Gatekeeper of the Financial planning cycle and FCP budget
• Driver of the agenda of different FCP Governance Bodies, ensuring the right prioritization and input to enable efficient discussions and decision making
• Engaging communication to mobilize the energies of all FCP teams
• Clear and easy accessible information
• Providing training oversight and support to foster a culture of learning and development

Your role & work environment

As a project management consultant, you will oversee the FCP business and help FCP Tribe & Operations with their delivery responsibilities. This position gives you a wide range of responsibilities in a central and challenging position, to bring structure and insights on the KYC priorities.

You are involved in and contribute to the execution of the FCFP strategy, acting as a partner and sounding board to the FCFP Leadership

It offers you a great opportunity to create impact, work with a wide range of stakeholders within and beyond the KYC organisation and further develop project and managerial skills.

You are part of a team of 6 people and will report hierarchically to the FCP Expert Lead PMO/Cockpit.

Your key responsibilities

Your main job responsibilities can be split into 3 categories: Impact on KYC priorities, Structure & Oversight, & Governance & Support

Impact on KYC priorities

• Organize and support the realization of the KYC Strategy and key programs
• Maintain an overview of KYC activities, issues and risks, and coordinate them
• Track and monitor key milestones, provide insights by creating and managing periodic dashboards/reports (to Executive management) and support key decision-making processes

The Cockpit: Structure & Oversight

• Bring structure & oversight by establishing a framework of standards/templates to support the KYC Tribe in executing their activities and to drive transparency and efficiency
• Manage financials and forecasts
• Translate data / reporting in visualizations; sustainable / automated
• Challenge existing ways of working and come proactively with improvements, ensuring they are meeting ING standards and implement improvements where necessary

Governance & Support

• Be a central point of contact for key stakeholders on all levels
• Organise, hold, and record committees
  

We look for

A colleague with a talent for taking it on and making ithappen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

As a Project Management Consultant (PMO):

·A Bachelor/Master degree or equivalent and minimum +5 years of relevant working experience

·Ability to inspire and convince stakeholders and teams across functions, bringing energy and drive

·Experience and ability to act as the trusted advisor for senior leadership; able to play the strategic challenger role to guide the prioritization and simplification of initiatives

·Organizational sensitivity and a good understanding of the organisation, its ambition and strategy, as well as of banking processes in Belgium

·Attention to detail and accuracy; high quality standards and skilled in preparing inspiring presentations and short and snappy briefings and reports in PowerPoint, Word, and Excel

·High resilience, the ability to deal with ambiguity and manage complexity

·Strong communicator, excellent level of English. French and Dutch language proficiency nice to have