Product Manager - QR Payments

Discover ING Bank

ING believes in a world where everyone has the right to grow and progress in their own way. We express this in our global brand tagline, “do your thing”. Perhaps more than in any other large company, we extend our belief in the power of autonomy to our own people. But there’s a catch. In return for great freedom, we expect people to do great things for our customers, our stakeholders, and ING at large.

To work here is to be surrounded by people who are energetic, ambitious,  friendly and respectful: talented specialists who take the responsibility and autonomy to make great things happen.  We stay curious, thrive on change, and seek new and better ways to make it happen. Active in Romania for more than 25 years, ING Bank pioneered and challenged the local banking industry. Technology and innovation are at the core of what we do, making our products relevant for our customers’ lives and businesses. In the 2020 KPMG Report on Excellence in Client Experience, ING Bank Romania ranked first in customer experience.

Currently, ING is the 4th bank in the local markets, based on the assets and is a universal bank with 1,6 million clients from three business segments: individual clients (Retail), SMEs and Mid-Corporate clients and Wholesale Banking.

Join us!

Mission

Design the payments business strategy, implement the products & business plan and identify new opportunities to:

• Deliver the value proposition for each strategic customer segment (Retail and Corporate Banking clients);
• Increase customer satisfaction;
• Ensure payments channels, products & processes compliance;
• Safeguard Cards Processing Systems high availability.

Your day-to-day

• Manages the new products developments and/or updates initiatives, during the entire product life cycle (technical requirements, testing, implementation, communication);
• Responsible for testing and coordination of the functionality tests related to the products’ updates and associated applications;
• Proposes updates and reviews of processes, products and commercial offer based on feedback from clients, the network and the analysis performed;
• Analysing market trends and evolution as to identify new performance enhancers;
• Monitors payments business key performance indicators (portfolio and process related) in order to permanently drive cost efficiency, improvements and deliverance on expectations;
• Collaborating closely with Sales department in identifying sales opportunities on all channels, improvement projects for the sales process and in updating products, processes and offers based on feed-back received;
• Monitoring key indicators for existing portfolio, understanding potential deviations and suggesting adjustment measures when necessary, while keeping the customer at the core of developed actions;
• Responsible to understand the client needs, behavior and profile & market and competition;
• Monitors the customer satisfaction surveys and proposes actions accordingly
• Participates for ING Group projects and initiatives;
• Relationship management with key internal and external stakeholders;
• Responsible to ensure that products, processes and related documentation are compliant with the internal/external requirements, risk policies, regulations;
• Ensure meeting system availability requirements, security standards, risk mitigation, physical security standards.

What you bring to the team

• Education: Bachelor degree;
• Experience: minimum 2 year of experience in financial services, telecom or IT; previous experience managing retail products is a plus;
• Professional Qualifications: previous experience in informal coordination of a team, P&L responsibility;
• IT knowledge: proficiency in Microsoft Office;
• Foreign languages level of knowledge: English (written and spoken) fluent;
• Positive attitude, high degree of responsibility, disciplined, analytical and problem-solving skills, attention to detail, results oriented, customer orientation, relationship and communication ability, initiative, able to work under pressure;
• Professional Knowledge: understanding the regulatory framework for cards and payments business, good knowledge of business strategy, understanding of ING’s distribution b­­­usiness model.