CJE - Business Analyst FI Payments @ING Hubs Romania

Discover ING Hubs Romania

ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 2000 high-performing engineers, risk, and operations professionals.

We started out in 2015 as ING’s software development hub, then steadily expanded our range to include more services and competencies. Now we provide borderless services with bank-wide capabilities and operate from two locations: Bucharest and Cluj-Napoca. 

Our tech capabilities remain the core of our business, with more than 1800 colleagues active in Data and Analytics Tech, Tech Foundation and Channels, Retail Core Banking and Architecture, and Global Products and Technology Services. 

We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.  

For us, impact isn't a perk. It's the driver of our work. We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you?  

The Mission

The PSS Product team delivers according to the ambitions of Payment & Settlement Services (PSS) related to payment products such as International Payments (TIP), Domestic Payments and Single European Payments Area (SEPA) payment services.

The Business Analyst FI payments has a pivotal role in supporting the implementation of FI payments solutions in PSS and conducting analysis tasks for decision making.

The Business Analyst FI Payments translates requirements to deliverables and supports the implementation of the projects going forward.

You are based in a team of change Customer Journey Experts, working on different changes in PSS and on FI payments implementation. You will be closely working together with Product Area Lead, Product Lead, Country representatives, Squad Masters and various Head Office teams.

Your day to day

There are two main sets of activities in your new role

Further enhance the FI payment proposition and implementation in PSS.

•           You support the intake of FI payment features within PSS.

•           You realize requirements on FI Payments together with TECH and OPS colleagues

•           You advice the Squad Masters on the roadmap for PSS and Country recipient 

•           You support the Program delivery manager/Country Lead with management reporting

Continuously improve our overall service

•           You improve the services country ‘cook book’ to create best practice toolkit 

•           You advice on required changes to our service catalogue and overall PSS roadmap

•           You support Product Lead and Program delivery manager in management reporting

What you’ll bring to the team

A Business Analyst who takes things on and makes things happen; who is passionate about helping others to be successful; and has a knack for always being a step ahead.

•           You are a naturally collaborative person who listens and invests in others to achieve common goals.

•           You love to challenge the status quo and are eager to propose creative solutions to problems.

•           You Have a customer focus, where you build strong customer relationships and deliver customer-centric services. 

•           You focus on delivery through collaboration, and the ability to bring people together to work towards the same purpose.

Proven track record and skills

As a ‘Business Analyst FI payments’ – Customer Journey Expert, you have:

•           Experience explaining complex issues in an easy way and get people on board 

•           Experience in FI payments processing

•           Experience working with near/offshore teams is an advantage

•           Strong analytical skills and an eye for detail

•           Bachelor / master’s degree

•           An excellent level of English

If you want to deep dive into the processing of personal data conducted by ING Hubs Romania during the recruitment process and your rights related to it, read the privacy notices on our website (make sure to scroll until you reach the Data Protection section/ Candidates tab).