Customer Journey Expert

A Product Owner in IT combines broad and strong knowledge of technology with deep knowledge of a functional domain. A PO is responsible for the product vision, roadmap, backlog and stakeholder management

Product owners will ensure that features and functions that are developed are in alignment & compliance with ING global standards, regulatory requirements, and risk management policies.

Product Owners may have Feature Engineers report into them.

Responsibilities

Delivery

• Create and communicate a Product vision and strategy for delivery squads
• Maximize the value of product delivery by owning, ordering, prioritizing and communicating the Product Backlog
• Solve impediments encountered in the development of the Product
• Actively involved in the creation of Epics, Features, User Stories and Tasks
• Active and timely Backlog management in collaboration with business and other IT stakeholders, with the ability to adapt quickly to impediments and challenges
• Build great relationships with stakeholders in establishing realistic delivery and support objectives
• Ensuring that functional and non-functional requirements are defined and met. Non-functional requirements include, but are not limited to: security, resilience, performance, contractual, legal and compliance requirements and obligations
• Designing and implementing risk mitigation plans
• Ensuring that Regulatory requirements are adequately met
• Take the role of an end-customer representative for the product and ensure that the end-customer’s experience and compliance is recognized by our delivery Squads

Practice & Craftsmanship

• Ensure alignment with other requirements and squads that fall within and outside the Tribe/domain
• Help the IT Area Lead, Squad Lead monitor the quality and performance of squads

Capability Development

• Act as a customer evangelist and orient IT engineers towards a customer first focus
• Coach mentor & train feature engineers and analysts.

Other

• Participate in risk assessments and mitigating activities as needed
• Participate in audits and ensure the implementation of recommendations

Required Skills

• Exceptional Stakeholder Management
• Ability to think independently and contribute to the overall effort without much direction.
• Ability to deal with ambiguity, simplify complexity and to work well under pressure
• Outstanding analytical skills
• Action-oriented, decisive approach to work required, with the willingness to take a hands-on role to ensure deliverables are met on time
• Experience in guiding and realizing change
• Proven experience in driving initiatives with high impact
• Strong communication, networking and influencing skills