IT Area Lead Managed Services Area

ING Hubs Poland is hiring!

We are looking for you, if You:

• possess a technical educational background, such as a degree in Information Technology, Engineering, or a related field.
• bring over 10 years of experience across diverse technology domains, with at least 7 years in leadership roles within complex IT environments.
• demonstrate a proven track record of successful end-to-end IT platform/process delivery and maintenance, including effective stakeholder management.
• exhibit strong communication and influencing skills, with the ability to engage and inspire teams throughout transformation journeys. Value good relations with stakeholders and build them with a long-term perspective in mind.
• act as an ambassador and Management Team representative in shaping and implementing organizational and culture changes stemming from functional and local initiatives.
• show strong initiative, able to work independently and collaboratively within the Management Team, and thrive in fast-paced, constantly evolving environment.
• have mastery of the English language, both written and spoken.
• are open for travel internationally.

You'll get extra points if You:

• are a passionate “tech evangelist”, with a comprehensive understanding of current market trends, modern work methodologies, and frameworks.
• actively contribute to cultivating a high-performing Engineering culture, fostering collaboration and continuous improvement.
• bring forward innovative Learning & Development initiatives that enhance team members’ career growth and professional development.
• excel at empowering multidisciplinary and diverse teams to operate autonomously and creatively, encouraging accountability and out-of-the-box thinking.

Your responsibilities:

Global Leadership of Managed Services:

Functional leadership for the delivery and ongoing enhancement of infrastructure services, including networking, backup, storage, virtualization, and disaster recovery. Oversees both the deployment of new solutions and the provision of high-quality maintenance and support, ensuring operational excellence throughout the service lifecycle. Responsible for developing and implementing a clear vision and strategy for products within scope, in close alignment with ING’s Global Infrastructure strategy landscape. Provides guidance on the implementation of global standards across multiple entities, and the creation of technology roadmaps to support ING locations worldwide.

Organizational Scope & Oversight:

Managing a large-scale organization with approximately 100 (hierarchically) direct and indirect reports, including functional oversight of teams based in the Netherlands, the Philippines, Romania and USA. Responsible for strategic direction, performance, and operational excellence across the area.

Information about team:

The Managed Services Area is a key part of ING's global IT organization, focused on delivering efficient infrastructure and network solutions across the enterprise. We are looking for a pragmatic, hands-on, delivery-oriented Leader, with an Engineering background.

The role naming convention in the global ING job architecture will be “IT Area Lead II”