Transaction Monitoring - Business Analyst

Business Analyst Remediation

Customer Journey Expert: Business Analyst (BA) within Global KYC

Overview Function Description

Business Analyst / Global KYC with focus on Post Transaction Monitoring Remediation.

Business Analyst (CJE) within Global KYC

Within Global KYC, we are looking for a Business Analyst (BA) for Transaction Monitoring Payments (TM). In that role, you will be part of an exciting journey towards truly global standardization within the domain of KYC for ING. You will be involved with the development of the Global KYC Digital Service contributing to socially relevant topics such as Anti-Money Laundering, Counter Terrorism Financing, Fraud, Sanctions and their global implementation across 40+ countries, affecting 40 million+ ING customers. Through this, we will be able to deliver our customers an optimal KYC experience, whilst remaining compliant and in control of our risks and processes on a global scale. You will be in contact with market leading vendors and thought leaders in their respective domains. As such, you will be working with many colleagues from different disciplines, geographies and backgrounds.

What you’ll do

As a BA you take an active role in the refinement of the user stories. You support the Product Owner (PO) and squad with your AML, data and KYC process knowledge, ensuring compliancy by design. You refine the roadmap and guarantee that the business requirements and non-functional requirements are translated to the IT Solution requirements.

Particularly for KYC, we are looking for Analysts with a track record in successfully transforming complex KYC requests into simple and concise demands. Moreover, we look for BAs that are able to work within a multidisciplinary team in a fast-moving, challenging environment. Experience in the customer journeys of KYC, payments and Transaction Monitoring process related translation to business requirements is preferred.

• You refine the stories for the Squad that are aligned with the product owner’s objectives of the product and process
• You refine the stories to have it written in a straightforward and executional way to optimize velocity in the teams;
• You create business driven development scenarios to support test automation
• You look beyond your squad; you work together with the Business Analysts and squads in our Tribe to create one service and align on the bigger picture and process;
• You make sure your work is always on time for the Squad;
• You analyse business requirements for the development of products and services in the KYC scope and translate the requirements to designs, data demand and processes
• You play a supporting role in planning and slicing the work
• You are able to simplify solutions and processes and tell the story clearly to various international stakeholders;
• You contribute to the ING One Agile Way of Working and safeguard the Orange Code;
• You give and ask for constructive feedback.

How to succeed:
• You are an inspiring, energetic & approachable Business Analyst (BA)
• Master or bachelor degree;
• 3-10 years of working experience as a Business Analyst
• 3-5 years of working experience in innovation and IT.
• Experience in the area(s) of multidisciplinary complex deliveries with a track record of fast learning.
• Working experience with KYC (CDD, FATCA, CRS), Financial Economic Crime, Anti Money, Laundering (AML) or Compliance;
• Experience with translating stakeholder demand into solutions and documenting the design
• A proactive, can-do, no surprises and positive mind-set;
• Strong analytical skills and ability to communicate your views to others
• Experience and affinity with working together in IT and solution-build driven teams;
• The ability to facilitate decision-making to drive complex design issues to a conclusion;
• Strong organisational sensitivity; ability to understand and take into account the underlying issues, opportunities and dynamics of an international organisation with multiple functional lines and one hierarchical line and deal with multiple (sometimes conflicting) interests;
• The ability to work successfully for multiple countries and make sure these different cultures will work together as one team; taking into account different habits, beliefs, languages and time-zones, etc.;
• You are quick to understand the evolving, complex IT landscape of Transaction Monitoring in relation to TM remediations. This includes adequate and timely functional understanding of the specific FCRM set-up for ING entities
• Strong focus on understanding the regulatory and business requirements and supportive facts and data to build the target operating model design in line with INGs ambitions;
• A personality and capabilities to optimally function within an Agile environment.
• Confidence in your Python and SQL skill set.
• You are attuned to working with confidential data.
• You have strong documentation skills.
• Fluent in English speaking and writing.

What is a plus?
• AML related accreditation or certification;
• Multiple years of experience with Data analysis is a plus.
• Experience with analysis of transactional systems in a global landscape.
• Ability to judge and advise on importance of remediation findings.
• Experience in reputable financial services organizations;
• Experience with Transaction Monitoring and/or FCRM (FiServ) applications is a plus;
• In depth knowledge of domestic and international payment flows like SWIFT.

Want to make a meaningful impact?

At ING our purpose is to empower people to stay a step ahead in life and business. We believe that sustainable progress is drive by people with the imagination and determination to make a better future for themselves and those around them. ING is changing what banking can be. For you that
means plenty of opportunities for personal growth in a continuously evolving environment. If this is the environment you thrive in, then apply and join us in changing the future of banking