Program Manager – Business Banking Transformation

Exciting opportunity for an The Program Manager – Business Banking Transformation is responsible for the end‑to‑end delivery of the Business Banking Transformation, translating strategic objectives into clearly defined scope, robust investment decisions, and sustainable outcomes.

Reporting to the Tribe Lead – Business Banking Delivery the role provides single‑point accountability for transformation scope, portfolio‑level financial governance, and coordinated delivery across business, technology, and vendor partners. This is a senior, program‑level leadership role focused on oversight and orchestration rather than hands‑on execution.

Ready to make an impact!!

What you’ll do …

• Own the transformation strategy and scope by defining and maintaining the end‑to‑end roadmap and target state aligned to ING’s Business Banking strategy.

• Manage portfolio investment and financial governance by leading budgeting, forecasting, cost control, funding decisions, and benefits realisation.

• Provide senior delivery leadership and orchestration across multiple squads, delivery streams, and vendors, ensuring outcomes remain prioritised and achievable.

• Establish strong governance and risk management by overseeing dependencies, RAID, escalation forums, and decision‑making cadence at program level.

• Lead stakeholder engagement and executive reporting by partnering with Tribe Leads and senior stakeholders and presenting clear, fact‑based updates to SteerCo and executive forums.

• Embed disciplined ways of working and continuous improvement by reinforcing Agile/hybrid practices, strengthening governance capability, and role‑modelling accountability and outcome focus.

What we’re looking for….

• 7–10+ years leading complex, large‑scale transformation programs within banking or financial services environments.
  

• Proven experience managing multi‑year change programs with significant budgets, benefits realisation, and investment oversight.
  

• Strong understanding of Agile and hybrid delivery models, with the ability to operate effectively in enterprise‑scale environments.
  

• Executive & Tribe‑Level Stakeholder Influence.
  

• Demonstrated capability to engage, challenge, and influence Tribe Leads and senior executives on strategy, investment, and delivery decisions.
  

• Strong financial management skills, including budgeting, forecasting, and confidence partnering with Finance on funding and trade‑off decisions.
  

What’s in it for you?

• Discounted ING Health Insurance.

• An additional Rest Day to support your wellbeing.

• An IMPACT Day to volunteer on approved sustainability activity.

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply

Sound like your kind of vibe. We can’t wait to hear from you!

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more?

Contact: Saikat Dastidar at  Saikat.dastidar@ing.com

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: rpoteam.au@ing.com

Applications close on 10th May

#LI-DNI