Senior Expertise Lead

At ING, we empower our people to take ownership and drive change. We’re looking for a dynamic and experienced People Lead to oversee four high-performing teams within TS expertise managing Pricing Desk, Cash Advisory, Structuring, and Billing & Systems functions. This is a pivotal leadership role with direct impact on our commercial strategy and operational excellence.

The role reports to the WB Transaction Services and Financial Markets super circle lead.

The WB Transaction Services, Expertise team, play a critical role in delivering tailored financial solutions to corporate clients, ensuring competitive pricing strategies and seamless execution. By combining deep market expertise with client-centric insights, the team drives commercial value and strengthens long-term client relationships

You’ll be managing 20+ talented professionals, with a clear mandate to grow and evolve the team. You’ll work closely with the business, ensuring alignment between strategic goals and day-to-day execution, while fostering a culture of accountability, innovation, and continuous improvement. This means engaging with the Product, Sales and Delivery domains on a regular basis. By using your unique position within the wholesale banking Transaction Services, you can successfully bring the collaboration of the business closer and have in depth understanding of the organization.

You work collaboratively with stakeholders globally and locally to ensure our processes are effective and efficient and provide insightful and strategic advice on how to support our teams taking a long-term, sustainable approach.

You set the bar and drive great results while acting as a servant leader – listening to the needs of your team and peers and placing concerns, challenges, and ideas into the bigger picture. You make sure that we keep the Bank and our clients safe and secure by placing risk considerations at the core of decisions and ensuring our processes are compliant by design. If you are curious, eager to learn, love turning plans into reality, enjoy working in a collaborative and diverse team, and are always up for a challenge – our team needs you! 

Areas of  responsibilities:

🔸 Lead & Inspire

• Provide hands-on leadership across four teams, ensuring clarity of purpose, strong engagement, and high performance
• Coach and develop team members, enabling growth and career progression
• Champion a collaborative, inclusive, and feedback-driven culture
• Navigate teams throughout changing environment, empower colleagues to be active participants, drivers of the change implementation process. Drive proactive approach and can-do attitude, encourage utilization of knowledge and experience in the transformation and continuous improvement process.
• Role model ING values: Integrity, Prudence, Responsibility, and Transparency. 

🔸 Drive Operational Excellence

• Oversee and enhance Pricing Desk policies for Payment cash management end to end, ensuring compliance and commercial effectiveness
• Support and improve Cash Advisory and Structuring processes, aligning with client needs and market developments
• Own Billing and Systems workflows, driving automation and efficiency
• Monitor performance of professional services delivered to secure these are in line with location strategy.

🔸 Be Close to the Business

• Act as a strategic partner to senior stakeholders across, Sales, Product and Delivery
• Co-create the organization’s strategy and execute daily on activities and plans to bring the strategy to life; 
• Translate business needs into team priorities and operational plans
• Monitor performance metrics and proactively address gaps

🔸 Lead Change & Projects

• Manage global and cross-functional projects with a focus on scalability and innovation
• Contribute to strategic initiatives, including team expansion and process transformation
• Ensure delivery within scope, budget, and timeline

Who You Are

 A seasoned leader with experience managing multi-disciplinary teams (20+ people)

 Deep understanding of Pricing Desk policies, Cash Advisory, Structuring, and Billing systems

Strong business acumen and a mature, pragmatic approach to problem-solving

Proven project management skills, with a track record of delivering complex initiatives

Excellent communicator, able to influence and build trust across all levels

Passionate about people development and organizational growth

Good understanding of banking products like payment cash management and trade finance.

Who are we looking for: 

We’re looking for a leader who embodies ING’s Orange Code behaviors: 

• You take it on and make it happen 
• You help others to be successful 
• You’re always a step ahead 

Education and Experience: 

• University degree  
• 10+ years’ relevant experience, particularly in the area of Wholesale Banking or Finance
• 5+ years of experience in leading teams 
• Ability to navigate the complexity of a multinational, matrix organization to enable business success
• Understanding of the local labour market and competitive landscape
• Fluent in English (C1) 

Wage (gross) 3.315 EUR/month

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

What We Offer

A role with real impact and visibility across the business

A diverse and inclusive environment where your ideas matter

Opportunities for personal and professional growth

Friendly working environment

• You build your own working day - flexible working hours and work from home
• Daily working time: 7hrs 45min instead of standard 8hrs
• Daily refreshments - coffee, fruits, drinks
• Fully equipped gym accessible 24 hours / 7 days per week
• Game room with unlimited access
• Modern designed coffee corner and terrace with the grill spot

WellbeING

• Sick leave compensation: up to 80% of the monthly salary
• Life insurance contribution: up to 22,14 EUR/per month
• 3rd pillar contribution: up to 3% from your monthly salary
• 24/7 external mental health support
• Learning opportunities: internal and external learning programs
• Regular teambuildings, social events and communities

YOU/family/friends time

• Extra 3 PERSONAL days per year
• Extra vacation days: up to 10 extra days/per year
• We welcome your ING-positive friends: referrals starting from 1000 EUR
• 150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
• Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)

Extra perks

• Yearly bonus based on your performance and company’s results
• Cafeteria points: 50€/month (600€/year) - choose when and how to spend them
• Home office contribution: 20 EUR/per month
• Discounts from our and your favorite stores: up to 30%
• Warm welcome package for your fresh start
• Pet friendly office