Verint Application Support Specialist

Verint OM (Operations Management) Application Support Specialist provides technical and administrational service for workforce management tool (Verint OM) and is responsible for functional support of operational teams across ING Hubs. Role ensures overall end to end software suite support.

What makes this role special is that it keeps also a direct interaction with project teams responsible for Verint OM digitalization (file uploads, email integration, API with workflow tools), custom dashboards and data analytics (reports, OM metrics) and OM/agile way of working coaches (OM behaviors, tools usage guiding principles, rituals)

Responsibilities

• Support OM consultants with technical setup (business model upload and update) in Verint OM tool during and after implementation of Operations Management and automation projects.

• Manage users access rights for the Verint OM application (new joiners, movers, leavers).

• Test and document installation of application upgrades and hot fixes provided by vendor application support team, raise technical incidents and improvement ideas on vendor portal.

• Manage functional and technical data within selected solution (security settings, archiving, integration mappings, file imports, skill matrices, team assignments, screens configuration).

• Draft technical documentation for application features in cooperation with Verint provider and asset owner, provide a guidance and data analyses support for users in operational teams.

• Collaborate with stakeholders such as team members, management, IT support (including software supplier located in UK), other application support teams (source systems).

Wage (gross)
From 1870 EUR/month

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

We are looking for someone who ideally has:

• Experience with application support on global systems.
• 2 years of experience in IT Support role (Customer - Call Centrum support experience is not sufficient enough)
• Process management knowledge.
• Experience with support of integrated software mapped to various data sources.
• Experience with IT systems implementation preferably in workforce management area.
• Analytical skills and ability to solve complex problems.
• Ability to work independently with little supervision.
• Persuasive with details and facts and strong communication skills.

Skills:

• Language: English - advanced (C1), written and spoken is a must
• Technical: good understanding of Microsoft 365 (excel, word)

Other Benefits

• Unique position within the organization allowing to work with strategic workforce management tool across ING Hubs globally.

• Fostering technical and analytical knowledge through high range of complex banking services.

• Professional growth in application support field across different scalable processes.

• Working in agile environment within international and stable financial institution.

• Supportive colleagues who will help with the adaptation to new environment.

• Be a part of self-steering team working in an agile environment.