Portfolio Manager - Business Banking

ING Australia is pursuing an ambitious growth strategy to become the most loved mobile-led bank in the country. Our approach involves digitising customer experiences, offering innovative products, and ensuring safe, excellent delivery.

At ING, Business Banking always strives for superior business performance through development of a clear strategy and working collaboratively with all areas of the local and global Bank to drive cross-functional execution.

The Portfolio Manager is part of the Real Estate Finance sales team, leading efforts to manage the entire portfolio. The goal of this team is to ensure customer satisfaction and retention through flawless, consistent, predictable, and first-time-right processing of real estate loan transactions, while maintaining control and keeping the bank secure.

What you’ll do

• Lead Lending Activities: Overseeing all lending activities within the Relationship Sales team for MC-REF, ensuring a uniform and end-to-end approach to lending processes.
• Portfolio Management: Taking responsibility for managing the entire MC-REF lending portfolio, including proactive credit management and risk-reward assessment.
• Team Leadership: Directly managing and guiding Support Officers, facilitating and inspiring them to achieve their ambitions, and fostering a culture of self-responsibility and self-direction. Ensuring high-quality standards and professionalizing the support officers’ team, improving the operational structure of the lending portfolio, while promoting optimal collaboration and a uniform way of working.
• Business banking Strategy Contribution: Contributing to the Business Banking strategy, ensuring alignment with broader business objectives.

What we’re looking for

• Proven experience in a Business Lending/Real Estate Finance environment with an understanding of customer and regulatory requirements.
• Minimum 5-year banking / finance experience & minimum 3-year lending experience involving commercial lending functions
• Commercial property portfolio oversight encompassing portfolio monitoring & account management functions
• Experience in leading a team
• Expertise in proactive portfolio management, being the point of contact for colleagues and or clients with questions or change requests regarding their financing agreements. Independently assessing material change requests and discussing options with the colleagues, ensuring internal processes are completed efficiently.
• Proficiency in identifying early risks, ensuring adequate follow-up through periodic reviews, and acting on Early Warning Signals (EWS). Collaborating with Risk Management in managing Watchlist items and informing and colleagues about upcoming policy or legislative changes related to business lending.
• Proven ability to lead and manage the lending process, promoting end-to-end responsibility within your team. Facilitate and inspire Support Officers, fostering a collaborative and data-driven environment.

What’s in it for you?

• Discounted ING Health Insurance 
• An additional Rest Day to support your wellbeing 
• An IMPACT day to volunteer on an approved sustainability activity 

About Us

At ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too. 

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer. 

We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered. 

We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.  

Sound like the kind of place you’d feel at home? We’d love to hear from you. 

(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.) 

Need more?
Contact Rachel Yuen on rachel.yuen@ing.com

Applications close 23rd May 2025

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