Reliability & Resilience Specialist

About position

Form of employment: employment contract

Location: Warsaw or Katowice (hybrid work)

Salary: 16 000 - 21 000 PLN gross

General information:

We are looking for a passionate and proactive Reliability & Resilience Specialist to join our team at ING Poland. In this role, you will help drive the adoption of Site Reliability Engineering (SRE) practices and strengthen our operational resilience in close collaboration with global teams.

Your responsibilities

• Apply and support Site Reliability Engineering (SRE) practices in alignment with ING’s global SRE strategy
• Collaborate with the Operational Resilience team to ensure systems are stable, reliable, and prepared for unexpected events
• Take ownership of resilience-related tasks, including risk identification, system robustness improvements, and recovery planning
• Support the Major Incident Manager in managing critical incidents, performing root cause analysis, and enhancing incident response processes
• Independently lead and coordinate assigned initiatives, working closely with Architects, DevOps teams, and thematic guilds (e.g., Testing, Developer, Observability)
• Promote a culture of reliability and resilience by sharing knowledge, organizing learning sessions, and helping teams adopt SRE tools and methodologies
• Monitor and analyze key reliability metrics (SLOs, SLIs, error budgets) and recommend improvements based on data insights

Our requirements

• Solid understanding of SRE principles
• Experience working with technical teams such as DevOps, infrastructure, or software engineering
• Ability to lead tasks independently and collaborate across teams and geographies.
• Strong communication skills in English (B2) and Polish (C1/C2) 
• Analytical mindset with a focus on problem-solving and continuous improvement
• Interest in Operational Resilience topics, including risk management and recovery planning
• Experience in a global or matrix organization, or working with distributed teams is a plus

Our offer

• We invest in development - we offer co-financing for training and courses as well as access to educational platforms: Udemy Business, eTutor, and an internal e-learning platform. We also offer development internships and consultations with career advisors.
• We care about health and safety - we offer a medical package and life insurance for you and your loved ones, access to the Mindgram platform with individual consultations with specialists and webinars. While working at ING, you have the opportunity to join the Employee Pension Program and the Oncological Prevention Program.
• In practice, work life balance means additional days off: "family day" (it's up to you how you use it), days off in the form of rewards and free hours for volunteering or health prevention.
• For parents, we have additional days of maternity and paternity leave and days off for child care, regardless of the limit used by the other parent.
• By joining us, you decide to work in a stable organization focused on comfortable working conditions with a Top Employer certificate. The future is our joint investment - together with ING you can get involved in any initiative supporting ESG and social responsibility.
• You decide what equipment you work with. We provide each employee with the necessary equipment for work, but if you want to work on a laptop or smartphone of your choice, which you will also use for your private purposes, we provide such an opportunity. We offer a refund and discount program on selected purchases.
• We celebrate together and get to know each other during team trips, family and sports events, such as Children's Day, Run Warsaw or sports tournaments.
• Green office spaces for work and meetings, as well as places to relax - all at your disposal.