Delivery Lead – New Banking Platform – Payments and Cards

Change Expert VI | GJA 19

Transformation Office 

50% work from home

Hiring Manager: Lucy Shenton

Recruiter: Pierre-Julien Dechassat

Role & workenvironment

We’re looking for a dynamic and experienced Delivery Lead to oversee the Payments and Cards workstreamswithin the New Banking Platform Program (NBP). The NBP is at the heart of ING’s vision to become the bank of the future, modernizing our banking platform and thus ensuring enhanced reliability, efficiency and superior customer and employee experiences. As Delivery Lead for Payments and Cards workstreamyou will be leading a diverse team of business and technical profiles to transform the current Payments and Cards environment to Group and third party solutions. You will beresponsible for managing timely and within-budget delivery, while aligning with parallel projects and the broader Group to maximize business value.In this role, you will report directly to the Head of Transformation Office & NBP and work closely with the other delivery leads as well as the PMO lead. 

Key Responsibilities

As Delivery Lead for Payments and Cards you will:

• Track milestone progress and coordinate the escalation and resolution of issues and blockers  

• Proactively translate milestones into epics and features, ensuring timely syndication.

• Orchestrate activities to maintain “green” status 

• Align with Group for dependent deliveries

• Provide transparent risk views and coordinate escalations through PMO

• Oversee budget and financial tracking for efficiency and compliance

• Mobilize internal and external resources to deliver stream’s objectives 

• Forecast resource needs and coordinate onboarding with procurement

• Engage with Group stakeholders to support timely achievement of the streams’ milestones

• Lead issue resolution, enhancing outputs and manage risks:

• Coordinate stakeholder sessions to resolve challenges and delays

• Manage content for bringing decision and escalation needs to the Executive committee

• Ensure documentation quality and manage knowledge risk

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself. Additionally, we’ll expect:

Qualifications and Experience

• Planning and organizing: Experience in co-ordinating and driving multiple large project streams at once, leading to significant and timely impact within budget

• Business requirement management: Experience in consolidating business and regulatory needs and requirements from across multiple stakeholders and functional groups and create a clear, agreed, actionable roadmap 

• Third party management: Experience in leading third parties and other organizational teams on delivery outcomes and deadlines 

• Technical knowledge: Extensive technical knowledge of payments and cards processes and technologies, ideally with knowledge of the ING Groups’ PSS payment system and third-party card offerings

Key Competencies

• Manages ambiguity: Proactively takes responsibility for supporting and guiding Payments and Cards deliverables, managing multiple parallel deliverables and pre-empting and resolving blockers

• Effective prioritization: Experience in analyzing and unlocking dependencies on other payment delivery streams, considering and weigh-up trade-offs to make the best business decisions for Payments

• “One team” co-ordination: Ability to create a cohesive team out of multiple stakeholder groups (PSS, ING BE Payments tribe, third parties)

This is a unique opportunity to play a key role in shaping ING’s future. As Delivery Leadyou’ll help us to stay competitive and meet future demands. If you’re passionate about driving change and have the expertise to lead a high-impact program, this journey will beexciting for you.