Product & Customer Risk Expert ING NL

Product & Customer Risk Expert DBNL
At ING we have bold ambitions to improve the digital experience for our customers while empowering people’s financial health. To deliver on this ambitious promise, we are building a strong, digital organization. Keeping Domestic Bank Netherlands (DBNL) safe & secure is key in this ambition. As Product Risk Expert within DBNL, you engage and enable senior management in their control & resilience accountability, specializing in Product & Customer and Risk.

Aim of ODCR is to deliver on ING staying safe & secure by engaging and enabling ING (business) leaders to be in control of their (local) processes and activities, while doing this in the most efficient and effective way for ING as a whole. Through the ODCR Experts, ING leaders are provided with a complete overview of all control and resilience requirements for the respective risk topics. In the Expert team, the Product & Customer Risk Expert owns the requirements for topics related to customer suitability (PARP), ESG and accessibility. A specialization for this role is related to managing the frameworks of ING Owned Bank Accounts (IOBA) & ING Initiated Payments (IIP) (30-40% of your time).

The opportunity

As a strategic partner for the first line risk owners, you drive the control & resilience calendar related to your expertise across the business domains. In close cooperation with the ODCR Business Partners, you work with the business line and tribe leadership in helping business leaders be in control, implement new requirements and focus on what matters.

Your role and responsibilities

In your role as Product & Customer Risk Expert you:

• build a strong relationship with the (senior) managers across the business domains by showing business acumen and providing control & resilience solutions
• drive the implementation roadmap for new risk requirements in your area of expertise and translate these to operational designs together with the business lines
• deliver the control design, first line monitoring documents and (data-driven) methods of evaluation for the frameworks in your area of expertise, and safeguard execution.
• engage the Tribes to have control & resilience by design in their processes
• engage and enable managers on control & resilience requirements and what is needed to comply
• use data and reporting to shape the control & resilience agenda and drive the relevant control and resilience discussions in business meetings
• apply the most appropriate control & resilience solution to ensure compliance with the (local) business process or activity
• inform and educate the Assurance Operations teams (local and in the ING Hub) on (changing) business needs, opportunities and assurance requirements, so they can deliver solutions accordingly
• liaise with relevant 2LoD and 3LoD colleagues for risk management questions and/or advise on risk mitigating activities
• A specific specialization focus on ING Owned Bank Accounts (IOBA) & ING Initiated Payments (IIP).

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you will stay curious, keep learning and take on responsibility. In return, we will back you to develop into an even better version of yourself.

Requirements

• Master/Bachelor degree with up to 3 years relevant experience, preferably within the Private Individuals domain
• In-depth knowledge of, or ability to quickly master, ING NL products and processes.
• Fluent in English. Dutch is a plus.
• Strong communication skills: written and oral.
• Good knowledge of (and practical experience) in NFR Framework, monitoring and reporting.
• Good analytical skills.
• Proven planning & organizational skills.
• Driven and customer focused, loving to collaborate with different people.
• You are a team player, but are able to deliver individually in close cooperation with other ING colleagues.
• Making things happen thanks to your ‘can do’ attitude.
• Problem solving.
• Actively ask for help and feedback, but also dare to give feedback/Speak Up.
• A pragmatic, thorough and result driven approach.
• The capacity to quickly learn new content and acquire new networks.
• Strong organization sensibility and stakeholder management skills.
• You are able to act and perform successfully in an agile environment.

We offer you

A job from 36 to 40 hours and a unique offer that fits in with the times of today. We consider your home situation and your ambitions and help you to balance work and private life. Discover yourself our employment conditions:

• A competitive salary tailored to your qualities and experience.
• Flexible working hours and the possibility to work at home.
• Commuting allowance.
• 24 vacation days with a 36-hour working week. If you work 40 hours a week, you will receive 27 vacation days. Additional forms of leave are possible.
• Pension scheme.
• 13th month salary.
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary.
• 8% Holiday payment.
• Personal growth and challenging work with endless possibilities to realize your ambitions.
• An informal working environment with innovative colleagues who strive for the very best.
• Progressive way of working according to the Agile method, so that new ideas come to life.

Furthermore, within the local and global COO organization you can count on a range of opportunities to invest in your personal and professional growth.

We redefine banking. What about you?

There has never been a more interesting time to work at ING. We’re on a journey that’s centered around our customers, powered by technology, and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that!

Your application?

Do you want to apply directly? We look forward to receiving it! Who are you? What are your ambitions? Please upload your CV and motivation letter by clicking the “Apply” button. You will receive a prompt response to your application. We may invite you to an interview at a time convenient to you. There will be at least two interviews to make sure we can get to know each other well, i.e., so we can get to know you as a potential new colleague, and you can get to know us as a potential employer.