Business Manager Daily Banking & Client First

GJA: 18

A day in the tribe Daily Banking & Client First

Our mission is to become the become the most recommended mobile-led bank in Belgium, one which makes banking simple and drives financial progress. We are passionate about using technology to make banking frictionless. The tribe Daily Banking & Client First shapes the mobile led strategy and product offer to 2.4mln of Private Individual customers of ING in Belgium with the goal to become the undisputed number 1 in mobile Daily Banking. The power of the ING Mobile Banking app  is combined with our Financial Experts in branches to achieve our commercial growth ambitions related to customer and liabilities (savings) growth and provide frictionless personalized customer experience.

Your role & work environment

Based in Brussels, you will act as a trusted advisor, run strategic projects, monitor the progress on strategic transformation and commercial objectives, support communication both internally and externally, and support and optimize the tribe Daily Banking & Client First.

On a day-to-day basis, this also means preparation of meetings and presentations, management of team meeting, follow-up of hiring requests, report high quality information to drive data-based decision making, propose and contribute to continuous improvements, act as linking pin with various business units inside and outside retail, and act as first-point-of-contact for questions.

You work regularly on topics related to design and execution of strategy as well as performance and progress towards achieving strategic objective. A big component of the job is engaging with a big range of senior stakeholders inside and outside the tribe and assist the tribe lead in the communication strategy towards those.

Your key responsibilities

• Reporting

• Support monthly data collection of commercial results and transformation

• Analyze and challenge the results and provide actionable insights

• Drive dynamic planning

• Review regularly setup of reporting structure and assess its effectiveness, both for strategic transformation and commercial results

• Plan team meetings and offsites, and ensure prioritized topics are being covered

• Communication

• Define and provide content for communication towards internal and external stakeholders

• Set up and lead own projects

We look for

A colleague with a hands-on attitude and drive to take it on and make it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment.

You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

As a business manager for the tribe lead Daily Banking & Client First you also need to have:

• Strong organizational skills combined with analytical and commercial acumen in B2C sales, retail products and digitalization.

• Ability to understand complex business situations and a consultancy mindset towards cracking business problems and opportunities.

• Problem solving attitude and eye for detail without losing sight of the bigger picture.

• Highly analytical and being experienced with data and financials including financial modelling

• Agile mindset and participative personal communication style allowing to connect vertically and horizontally in the organization.

• Capacity of resilient leadership allowing to navigate through ambiguity and show strong resilience.

• Well developed risk-awareness and diligence ensuring a safe and compliant way of working.

• Able to work independently and as a team member

• High proficiency in Excel and PowerPoint, being experienced in senior stakeholders strategy presentation.

• Tri-lingual (English, Dutch, French)

• Relevant experiences in front sales banking environment, and/or experience in product development and commercialization and/or experience in execution of strategic projects are plusses

We offer you

A clear purpose, a unique offer and a range of flexible compensation and other benefits: · Personal growth & challenging work with endless opportunities to realize your ambitions · An informal, dynamic environment with innovative colleagues supporting your endeavors’ · A progressive and agile way of working, where new ideas are valued ahead of convention A hybrid way of working · We give the autonomy to our employees to let them organize their work in a flexible way that suits best for them while ensuring business continuity, customer service and employee wellbeing. Furthermore, as business manager for head of retail and private banking, you can count on a range of opportunities to invest in your personal and professional growth with: · Gain deep insights in the Retail strategy · Develop broad stakeholder and communication skills, adapted to all levels of the organization · Gain exposure across whole organization We redefine banking. What about you? We’re on a journey that’s centred around our customers, powered by technology, and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that!