Business Analyst – Business Banking (Lending)

The Business Analyst Business Banking Lending, working as a Customer Journey Expert (CJE) in the Agile Organization, has end-to-end responsibility for the analysis, management, harmonization of end-to-end SMEs customer processes across ING SME acquisition products, commercial products, services, digital channels (App and Web) with a view to achieve a frictionless customer experience, improve process efficiency and time to activation.

The Business Analysts plays a key role in ensuring the success and target achievement of ING new business line, collaborating with all ING teams (Marketing, Product, Tech, Finance, Compliance, Operations, and many others...). He/she will work in a fast-paced and international environment as a member of the funding team, having the opportunity in the next years to look backword and say I was there when it started!

Key responsibilities:

• Lead Development Teams: Guide squads in developing and optimizing loan application flows.

• Project Management: Manage end-to-end projects, ensuring smooth execution and alignment with risk management.

• Customer Experience: Improve the loan application process for prospects, making it efficient and user-friendly.

• Testing and Optimization: Create and implement test strategies to ensure high conversion rates and seamless customer journeys.

• Collaboration: Work closely with other departments to manage dependencies and ensure cohesive service delivery.

• *Clients Engagement*: Engage with SME clients to gather insights and feedback, fostering continuous improvement in daily banking offerings

• *Process Optimization*: Identify opportunities for process improvements, ensuring operational efficiency and excellence tailored for SMEs

• *Data Deciphering*: Dive deep into data, extracting meaningful insights to inform strategic business decisions within the SME sector

• *Analytical Solutions*: Be able to build reports for department usage and analyze data provided by other Bank department

Required skills and experience

• Bachelor in economics or engineering

• Minimum of 3-5 years’ experience as a business analyst within financial industry and within an international and complex environment

• Experience of of lending products.and working effectively across functions (e.g. Sales areas, Legal, Compliance, Transparency, Privacy, Credit Risk, Finance)

• Strong analytical skills, project management, and familiarity with agile methodologies.

• Ability to transform data into actionable insights and prioritize customer needs.

• Excellent verbal and written communication skills.

• Strong knowledge of retail banking business

• Fluent Italian and English language

Working conditions: Full Time

Duration: Permanent

Location: Milan (hybrid) 

About ING

ING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional. Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people’s potential. We don’t judge, coach or to tell people how to live their lives. We empower people and businesses to realize their own vision for a better future.
#doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world.
‘do your thing’ is about people being free to live the life they want to live, knowing that they will make their world a little better for it.
Do you think you are "a step ahead"? Apply now!

The benefits of joining ING

In addition to being a part of a great team, working in a fun and innovative environment, we offer:

• Super flexible smart working

• Competitive base salaries and performance based bonuses

• Diverse cultures & Innovative mindsets

• International Environment

• Commitment to sustainability

• Lots of training development opportunities to help you grow

• Lots of moments dedicated to physical and mental well-being

• A special day off when it is your birthday: we call it #doyourbirthday!

• And of course we can’t forget: free water & coffee at the office! 

Our Commitment

Diversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates