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L1 - IT Service Desk (with focus on network)

  • REQ-10098680
  • 02/07/2025
  • IT Engineering
  • Słowacja
  • ING Hubs


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This is a great opportunity to work in a challenging and rewarding work environment in a forward thinking company. We are growing and we are looking for someone who is a good fit with our existing Tech group, who has excellent written and verbal communication skills and who can work both as part of a team or independently.

Do you have relevant an experience with Service desk or any other IT related area?
Do you have a strong customer-centric approach?
Are you full of ideas and do you like to implement them?
Are you a team player?
If you answered YES 4 times, you will enjoy working with us!

As Service Desk team member you can expect at ING the followings:

  • Serve as single point of contact for IT related problems of ING employees through the whole lifecycle.
  • Provide first line support through the call-logging software and on-site, as appropriate for all incidents and requests.
  • Troubleshoot and resolve end user desktop, hardware, software, and/or printing problems.
  • Perform general and/or custom PC configuration, installations, maintenance, relocations, troubleshooting, and upgrades
  • Reassign or escalate incidents and requests to on-site second line support, third parties or other teams where appropriate discussing fully with colleagues.
  • Monitor and update all incidents and requests
  • Take care of IT hardware and IT lifecycle
  • Help with inventory check of IT assets
  • Participating in international projects within the company

Personality requirements and skills

  • Microsoft Windows Administration
  • Advance knowledge of Microsoft Office products
  • Knowledge of network infrastructure components
    – Ability to identify common devices (switches, routers, access points, patch     panels, printers, etc.).
    – Familiarity with IP addressing, subnets, default gateways, DNS, DHCP, and Wi-Fi.
    – Carry out instructions (e.g., restart device, swap cable, relocate equipment) precisely and reliably.
    –Comfortable working in data rooms, network cabinets, or walking through office areas to verify physical setups
  • Problem solving
  • Strong interest in IT area
  • The drive to self-learning
  • Innovative thinking
  • Good command of English language (daily usage)
  • Knowledge of Microsoft Active Directory is an advantage
  • Microsoft / ITIL certificates are an advantage
Wage (gross)1.870 EUR/month

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

We offer you a bunch of great benefits

Friendly working environment

  • You build your own working day - flexible working hours and work from home
  • Daily working time: 7hrs 45min instead of standard 8hrs
  • Daily refreshments - coffee, fruits, drinks
  • Fully equipped gym accessible 24 hours / 7 days per week
  • Game room with unlimited access
  • Modern designed coffee corner and terrace with the grill spot

WellbeING

  • Sick leave compensation: up to 80% of the monthly salary
  • Life insurance contribution: up to 22,14 EUR/per month
  • 3rd pillar contribution: up to 3% from your monthly salary
  • 24/7 external mental health support
  • Learning opportunities: internal and external learning programs
  • Regular teambuildings, social events and communities

YOU/family/friends time

  • Extra 3 PERSONAL days per year
  • Extra vacation days: up to 10 extra days/per year
  • We welcome yourING-positive friends: referrals starting from 1000 EUR
  • 150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
  • Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)

Extra perks

  • Yearly bonus based on your performance and company’s results
  • Cafeteria points: 50€/month (600€/year) - Multisport card, Alza, Zalando, Cinema City, etc.
  • Green benefit – reimbursement for eco-friendly products or services up to 300 €
  • Home office contribution: 20 EUR/per month
  • Discounts from our and your favorite stores: up to 30%
  • Warm welcome package for your fresh start
  • Pet friendly office
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ING Recruitment team

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W ING chcemy, aby każdy mógł w pełni wykorzystać swój potencjał. Tworzymy inkluzywną kulturę, w której każdy ma szansę na rozwój i wpływ na naszych klientów oraz społeczeństwo. Zawsze wspieramy różnorodność, równość i integrację. Nie tolerujemy żadnej formy dyskryminacji, czy to z powodu wieku, płci, tożsamości płciowej, kultury, doświadczenia, religii, rasy, niepełnosprawności, obowiązków rodzinnych, orientacji seksualnej lub czegokolwiek innego. Jeśli potrzebujesz wsparcia lub dostosowania podczas procesu rekrutacji lub rozmowy, skontaktuj się z rekruterem wskazanym w ogłoszeniu. Z przyjemnością pomożemy Ci, aby proces był sprawiedliwy i dostępny. Dowiedz się więcej o naszym zaangażowaniu na rzecz różnorodności i integracji tutaj.

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